IT Manager

About This Position

Job Description:

IT Manager

Purpose:

Under minimal direction, oversees and administers the daily operations and activities of corporate and enterprise Information Technology (IT) operation work groups. Participates in business case and proposal development to ensure integration between the project effort and other functional areas. Participates in strategic and long-term planning of corporate- and enterprise-level information systems and objectives.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Plans, organizes, schedules, and coordinates the work supporting large-scale corporate and enterprise-level information systems.

• Provides advanced technical leadership on integrating complex existing or new information system technologies.

• Monitors and evaluates staff performance to accomplish tasks and established objectives, and ensures compliance with City of Austin personnel, security, and department procedures.

• Prepares operating budgets, reviews ongoing expenditures to ensure adherence to budgets, and coordinates recurrent program/project budgets and resource forecasts.

• Manages the coordination of complex projects with other City departments, project teams, and agencies using industry best practices to gain maximum value from combined systems.

• Researches complex commercial products, technology solutions, and participates in the development of vendor contracts, performs vendor management and contract management duties, and prepares and evaluates Requests for Proposal (RFPs).

• Prepares, reviews, and approves documentation for procurement of IT systems. May exercise oversight of departmental IT purchases.

• Develops and prepares management and productivity reports, studies, and analyses.

• Develops training programs and guides, and trains staff on work procedures and operating instructions.

• Ensures disaster recovery is in place for critical systems.

• Improves operations, decreases turnaround times, and streamlines work processes to provide quality customer service.

Responsibilities - Supervisor and/or Leadership Exercised:

Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of management and supervisory principles and practices.

• Knowledge of current IT systems and data systems technology, security, operations, and practices.

• Knowledge of budget processes.

• Knowledge of project and resource management.

• Skill in organizing and assigning work effectively and efficiently.

• Skill in understanding the organization and operation of the City and departments, as necessary.

• Skill in operating computers and related software applications.

• Skill in conducting hardware and software evaluations, performing selection, and acquisition functions.

• Skill in analyzing and solving complex problems for the enterprise department.

• Ability to develop, implement, and administer a budget.

• Ability to prepare budget requests and monitor expenditures for budgetary compliance.

• Ability to read and interpret standard accounting and financial reports.

• Ability to conduct research and analyze and interpret research findings.

• Ability to compile data and prepare narrative and statistical correspondence, reports, and presentations.

• Ability to train, assign, and direct work activities.

• Ability to understand complex program structures and how they impact enterprise departments and the City.

• Ability in handling and resolving conflict and uncertain situations.

• Ability to communicate in a clear and concise manner to effectively convey complex and detailed information, both verbally and in writing.

• Ability to represent management and present program information.

• Ability to maintain effective and professional relationships.

Minimum Qualifications:

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to Information or Computer Science, plus three (3) years of experience in a related field, including two (2) years of leadership or supervisory experience.

• Experience may substitute for education up to four (4) years.

Preferred Qualifications:

• Experience managing Microsoft 365 enterprise services, including Teams, SharePoint, Exchange Online, productivity applications, and collaboration technologies.

• Experience managing endpoint configuration, compliance, and software lifecycle processes using Intune, SCCM/MECM, or similar tools.

• Experience supporting or managing VDI environments (e.g., VMware Horizon), including image management, pool provisioning, profile management, and operational monitoring.

• Experience coordinating work across contractors, vendors, and managed service providers.

• Experience working within a 24/7 support model and supporting mission-critical services.

• Experience in regulated industries such as electric or public utilities, NERC compliance.

• Experience using ITIL based processes for incident, request, and change management.

Other:

• Ability to travel to more than one work location.

Notes to Candidate:

Under general direction, this position manages the daily operations, staff, contractors, and vendor resources supporting Austin Energy’s End User Platforms team and Horizon Virtual Desktop Infrastructure (VDI) team. This includes leadership over enterprise productivity services, Microsoft 365 administration, endpoint management and compliance, application deployment, collaboration technologies, and the Horizon VDI environment.

The IT Manager participates in long term strategic planning, ensures services align with City and department policies, supports cross departmental initiatives, and ensures consistent delivery of high-quality customer service for both office and field personnel. Responsibilities include operational oversight, budget management, hiring and supervising staff, and ensuring compliance with cybersecurity and regulatory standards.

Duties, Functions, and Responsibilities:

Leadership & Operational Oversight

• Plans, organizes, schedules, and coordinates work supporting enterprise-level end user technology services and virtual desktop infrastructure.

• Provides leadership and guidance to staff and contractors supporting the Microsoft 365 environment, endpoint compliance platforms, and Horizon VDI operations.

• Monitors and evaluates staff performance and ensures adherence to City personnel policies, security standards, and departmental procedures.

• Develops and maintains operational procedures, service standards, documentation, and process improvements that enhance customer service delivery.

Strategic Planning & Program Management

• Participates in enterprise-level planning for end user technologies and virtual desktop modernization initiatives.

• Contributes to business case development to ensure project alignment with operational capabilities and organizational goals.

• Manages coordination of complex, cross departmental projects involving Microsoft 365 services, device compliance, endpoint security, Horizon VDI upgrades, and related initiatives.

Budgeting, Contract Management & Procurement

• Prepares and monitors program budgets, ensuring expenditures align with approved allocations.

• Oversees vendor contracts and managed service providers supporting end user platforms and VDI environments; participates in RFP development and evaluation.

Service Delivery & Technology Management

• Ensures effective delivery of Microsoft 365 services, collaboration platforms, endpoint configuration and compliance, and application deployment processes.

• Oversees lifecycle management and operations of the Horizon VDI environment, including image management, profile management, access configuration, and capacity planning.

• Ensures operational readiness, system reliability, and 24/7 support availability for services critical to Austin Energy’s operations.

• Coordinates with cybersecurity teams to ensure compliance with device hardening standards, patch management requirements, and NERC/CIP regulations.

Training, Staff Development & Customer Engagement

• Develops training programs and guides; ensures staff are trained in new procedures, tools, and technologies.

• Ensures effective customer communication, service request management, and user engagement activities related to end user platforms and virtual desktop use.

Business Continuity & Disaster Recovery

• Ensures that disaster recovery plans are established and maintained for critical systems, including VDI and productivity platforms.

Supervisor and/or Leadership

• Performs full range of supervisory duties including hiring, training, evaluating, counseling, and recommending disciplinary actions.

• Provides leadership to cross functional teams, contractors, and managed service partners.

• Oversees workload planning and prioritization for multiple service areas.

Work Location:

• Austin Energy Headquarters, 4815 Mueller Blvd., Austin, Texas 78723

Schedule:

• Monday - Friday, 8:00 a.m. - 5:00 p.m. activity - Flexible 40 Hour Work Week.

• Telework opportunities may be available after an initial training period.

• Work schedules are implemented to meet the requirements of the department and are subject to change based on business needs.

Salary:

$104,300.00 - $134,000.00 annually, depending on qualifications and experience.

Employment Application:

The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.

The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application.

Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable.

Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed.

Assessments:

Your skill level in some of the competency areas for this job may be assessed through skills testing.

If you are selected as a top candidate:

• Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.

• If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.

• This position requires a criminal background investigation.

Fair Labor Standards Act:

• This position is classified as EXEMPT (Salaried). Exempt employees are not eligible for overtime compensation.

Critical:

This position has been designated as a Critical Employee position. Critical Employees are considered necessary and vital and supports activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services.

Travel:

If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, ( you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Important Note to Applicants:

Please be aware that the Job Posting Close Date reflects the final day to apply , but the posting will close at 11:59 PM the day before the date listed . All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

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JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.

• Value and Innovation : Work in an environment where employees are valued, and innovation thrives.

• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.

• Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.

• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.

• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.

• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.

• Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

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EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call View phone number on click.appcast.io or Texas Relay by dialing 7-1-1.