Promotive Only - Technology Analyst/Designer - Senior (1053) - Citywide (166866)

Under general direction, oversees the more difficult and complex aspects of the systems and services development and improvement cycle, including needs analysis, cost-benefit analysis, structured systems and business interface analysis and design, feasibility analysis, technology and software assessment, user research needs analysis, project planning and management, system implementation and testing, conversion to production status, technical and procedural documentation, user training, and post-implementation assessment and administration. ESSENTAL DUITES: 1. Identify opportunities for improving business processes through automation; assist in the preparation of proposals to develop new systems, interfaces, and business processes. 2. Analyze business and user needs; research and evaluate software on multiple platforms to assist users to meet their departmental goals; assist in developing the success criteria for digital products and services. 3. Determine service or system requirements; develop or modify and document general system design; write detailed design specifications; conduct "walkthroughs" for proposed solutions to system problems. 4. Analyze the feasibility of and develop requirements for new systems and enhancements to existing systems; ensure the system design fits the needs of the users. 5. May implement and enhance software; develop, test, debug and deploy new/modified programs. 6. Provide technical support for digital products and services; consult on the analysis of an application; troubleshoot system problems; implement solutions. 7. Conduct system analysis and may conduct development or configuration activities for complex systems; document new and modified systems and programs; coordinate user training in new capabilities; may convert changes from test to production. 8. Interface with users to determine system needs and requirements; conduct research, interviews, and usability testing; collect and analyze user feedback and service performance to inform system, process, or service improvements; instruct users on newly implemented systems; define system requirements; may design and code programs; review impact of system modifications on existing systems. 9. Prepare, or assist clients in preparing, service requests to implement system changes; determine level of effort required and the cost of implementing service requests; prioritize re-quests. 10. May provide technical production support for on-line and batch systems; assist with setting processing schedule; update and produce reports. 11. Coordinate with outside vendors and contractors to complete projects and service re-quests; define, assign and evaluate their work. 12. May determine structure of databases; normalize data; perform conversion of data be-tween platforms; design, develop and generate routine and ad hoc reports in response to user needs. 13. Determine security levels for systems to ensure data integrity; test database applications to assure functionality and effectiveness in performing to desired specifications.

1. Current Permanent Civil Service City Employee in Class 1052, who has passed probation. Note: Applicants do not need to have passed probation to apply, but they must have passed probation to be hired
2. Education: An associate degree in business administration, public administration, information systems, economics, finance, computer science, UX/UI design or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field]
3. Experience: Three (3) years in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management

Substitution: One year of additional experience as described above may be substituted for the required degree. Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree. Verification of Education and Experience: Every application is reviewed to ensure that you meet the minimum qualifications, as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at #J-18808-Ljbffr Cityandcountyofsanfrancisco1