Member Service Representative

Member Service Representative

Location: Winchester, VA (Hybrid Schedule)

Job Type: Contract-to-Hire

Pay: $21.50/hr

Start Date: October, 2026

About the Role

We are seeking Member Service Representatives to support a fast-paced, high-volume contact center environment. In this role, you will assist members with consumer loan inquiries and financial products while delivering exceptional customer service in a structured, performance-driven setting.

Youll handle back-to-back calls, navigate multiple systems, and provide accurate, compliant support to ensure a positive member experience.

Available Shifts (After Training)

Candidates must be available to work either MondaySaturday OR SundayFriday, with shifts falling between 12:00 PM 9:30 PM EST. Schedules include a fixed day off and one rotating day.

(Shift availability may vary slightly based on business needs)

Key Responsibilities

• Handle a high volume of inbound and outbound calls

• Assist members with consumer loans, accounts, and financial inquiries

• Process transactions related to loans, deposits, and credit accounts

• Provide accurate information in compliance with policies and regulations

• Use active listening and problem-solving skills to resolve member concerns

• Navigate multiple systems while maintaining strong attention to detail

• Recommend relevant products and services based on member needs

• Accurately document all interactions

• Adhere to strict schedules, including assigned breaks and meals

Required Qualifications

• 12+ years of customer service experience in a high-volume environment

• Experience in call centers, banking/financial services, administrative support, or high-volume retail

• Ability to handle back-to-back calls and meet performance metrics

• Strong data entry skills with attention to detail and accuracy

• Experience working in structured, schedule-driven environments

• Ability to multitask across multiple systems while on calls

• Excellent communication skills and professional phone presence

• Reliable attendance and adherence to strict schedules

Preferred Qualifications

• Experience with consumer loans or financial products

• Contact center experience supporting financial accounts

• Background in mortgage, banking, or credit services

• Administrative or receptionist experience

• Sales mindset with the ability to identify needs and recommend solutions

Work Environment & Schedule

• Hybrid work environment (location requirement applies)

• 24/7/365 contact center operation

• Must maintain a 9.5-hour daily availability window

• Handle back-to-back calls for extended periods (up to 4 hours)

• Work in a highly structured, monitored, performance-driven environment

Compliance Requirements

Must be able to pass:

• Credit check

• FBI fingerprinting

• Employment and education verification

Additional Information

• Start Date: October, 2026

• Must meet internet requirements (reliable, hardwired connection preferred)

Job Type & Location

This is a Contract to Hire position based out of Virginia Beach, VA.

Pay and Benefits

The pay range for this position is $21.50 - $21.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Virginia Beach,VA.

Application Deadline

This position is anticipated to close on Oct 5, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.