Data Center Surge Lead (Travel Team)

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

EOS IT Solutions is seeking an experienced Data Center Surge Lead to lead mobile teams supporting data center deployments and operations across North America. Surge Leads are responsible for quickly establishing structure, directing technical teams, and ensuring successful execution of deployment, repair, and recovery activities in fast-paced environments.

Travel & Compensation

• Travel 70-90% throughout North America
• Ability to deploy within 24-48 hours' notice
• Support deployments lasting 2-4+ weeks
• Flexibility for overtime, weekends, and variable shifts
• $250 weekly travel bonus in addition to base pay

Key Responsibilities

• Lead teams of 6-10 technicians during deployments and operational recovery efforts
• Assign work, set priorities, and drive productivity and accountability
• Manage deployment projects, break/fix activities, and SLA-driven ticket work
• Assess site conditions and implement plans to improve performance and reduce backlogs
• Serve as the primary on-site contact for site leadership, SDMs, and client stakeholders
• Provide hands-on support with:
  • Rack and stack
  • Fiber installation, testing, troubleshooting, and splicing
  • Hardware repair and break/fix activities
• Ensure work meets quality, safety, and operational standards

Qualifications

• 4+ years of experience in data center operations, deployments, or hardware support
• Strong experience with rack and stack, fiber infrastructure, and break/fix work
• Prior experience leading technical teams in fast-paced environments
• Strong organizational, communication, and decision-making skills
• Ability to take ownership and perform effectively in high-pressure situations

Physical Requirements

• Lift up to 50 lbs regularly and 100 lbs occasionally
• Ability to stand for extended periods and work in data center environments
• Manual dexterity for handling cabling and hardware components

Why This Role Matters

Surge Leads are deployed where they are needed most, helping launch new sites, recover struggling operations, and deliver critical infrastructure projects. Their leadership directly impacts operational performance, customer satisfaction, and deployment success.

At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:

• $250/week Travel Bonus
• Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
• 10 Days of Paid Time Off (PTO) annually
• Occasional overtime and bonus opportunities
• 12 Paid Holidays
• 6 Sick Days (available after 90 days of employment)
• 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

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