Customer Support Specialist

Get AI-powered advice on this job and more exclusive features. Location: Remote Hours: Monday-Friday 10pm-6am EST, Saturday and Sunday, 9:00am - 5:00pm EST (with flexibility for occasional peak hours) About Us: We’re hiring! Arrae is a leading wellness brand specializing in 100% natural supplements to help everyday issues. As we continue to grow at an accelerated pace, we are seeking a passionate and dedicated Weekend Customer Support Specialist to join our team. In this role, you will be the primary point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a seamless experience throughout the weekend. We pride ourselves on delivering top-notch customer service and fostering positive relationships with our customers. Responsibilities: Handling incoming customer inquiries via phone, email, and chat Providing accurate information about our products/services and assisting with product selection Processing orders, returns, and exchanges in a timely manner Resolving customer complaints and issues effectively and professionally Updating customer accounts and maintaining accurate records Collaborating with other departments to ensure customer satisfaction and resolve complex issues Adhering to company policies and procedures at all times Qualifications: Excellent communication skills, both verbal and written Strong problem-solving and decision-making abilities Ability to multitask and prioritize tasks in a fast-paced environment Customer-focused mindset with a passion for delivering exceptional service Previous experience in customer service or related field preferred Proficiency in Google Suite and CRM software How to Apply: Interested candidates should submit their resume, portfolio, and a brief cover letter outlining their relevant experience and why they would be a valuable addition to our team. Please send your application to View email address on click.appcast.io with “WEEKEND CUSTOMER SUPPORT SPECIALIST” in the subject line. ARRAE, Inc. is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Seniority level Seniority level Entry level Employment type Employment type Full-time Industries Wellness and Fitness Services Referrals increase your chances of interviewing at Arrae by 2x Sign in to set job alerts for “Customer Support Specialist” roles. Remote Contact Center Member Service Representative II - (LA County or Surrounding Area) Los Angeles Metropolitan Area $21.50-$21.50 2 weeks ago Appointment Customer Representative | Work From Home Disaster Relief Call Center Representative Work at Home Customer Service Agent (Full-Time & Part-Time) (LA) Remote Insurance Customer Service Representative (Unlicensed) Remote Mortgage Customer Service Representative Santa Monica, CA $24.00-$27.00 2 hours ago WAH Mortgage Customer Service Representative Contract Position: On-Call Benefits Enroller Customer Support Agent (Italian Speaking) On-Demand and Contingent Bilingual Spanish Senior Account Manager – Skeletal Conditions – Los Angeles Wholesale Account Manager- Women’s Apparel Private Label Brand Account Manager - Business Management Family Office (47422) Manager of Account Management (Remote in US) West Hollywood, CA $110,000.00-$115,000.00 3 weeks ago Public Relations Account Manager (Enterprise, Financial Services, Security) Los Angeles, CA $90,000.00-$105,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Arrae