Workforce Staffing Operations Supervisor

Job Description

Job Description

Workforce Staffing Operations Supervisor

Location: Muncie, IN (Onsite)

Training Schedule: 1st shift for up to 30 days
Regular Schedule: 2nd Shift, Monday–Friday, 3:00 PM–11:30 PM

Role Overview

Step into the hub of second-shift workforce operations inside a busy manufacturing facility. You’ll be the on-the-ground leader ensuring the right people are in the right place at the right time, that time and attendance are precise, and that employees have the support they need to perform safely and successfully. You’ll collaborate closely with client supervisors and operations leaders to keep production running smoothly and efficiently.

A Day in the Life (3:00 PM – 11:30 PM)

• Confirm headcount at shift start, align schedules and coverage to meet production goals, and quickly resolve gaps.
• Monitor attendance and timekeeping; maintain accurate, real-time workforce records.
• Update HRIS/workforce systems with staffing and employee details; generate insights as needed.
• Serve as the primary 2nd-shift contact, answering questions and resolving workplace concerns.
• Coach team members; document performance, address attendance issues, and manage corrective actions and terminations when necessary.
• Partner with client supervisors and operations managers on staffing plans, workforce updates, and resolving operational challenges.
• Support engagement and retention initiatives to build a stable, motivated workforce.
• Document incidents and reinforce safety procedures and reporting.
• Ensure adherence to company policies and workplace safety standards.

What You Bring

• 1–3 years in staffing operations, manufacturing supervision, workforce coordination, HR/employee relations, production leadership, or similar.
• Background supporting or leading high-volume workforces.
• Clear communicator with strong leadership, organization, and problem-solving skills.
• Professional approach to sensitive employee issues and strict confidentiality.
• Proficiency with Microsoft Office.

Preferred Qualifications

• Experience in manufacturing, production, or industrial settings.
• Hands-on with HRIS or workforce management systems (UKG a plus).
• Familiarity with Vendor Management Systems (VMS).
• Bachelor’s degree in business, HR, or related field—or equivalent experience.

Tools You’ll Use

• ATS
• Excel
• Microsoft Office
• VMS

Proficiencies That Help You Thrive

• Recruiting and high-volume staffing
• Training coordination
• Employee engagement and retention
• Onsite people leadership in manufacturing environments
• Employee relations and HR fundamentals
• Production support and administrative rigor
• Multitasking and organization

About Impact Workforce Solutions

For more than two decades, Impact Workforce Solutions has delivered customized human capital solutions across industries. We invest in partnerships, develop our people, and engineer operational answers that help clients and employees succeed.