Customer Service Representative

Customer Service Representative CheckSmart – Covington, Kentucky As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our high‑performance environment by building connections with our diverse customer base and processing transactions (check cashing, money transfers, and customer payments) while providing exceptional in‑store experiences. What We Offer Compensation: The hourly wage for the position is $15 per hour. The hourly rate is one element of a broader Total Compensation package. Paid on‑the‑job training and a comprehensive new hire program. Access to a robust learning management system that offers e‑learning modules to boost professional and personal development. Cross‑brand training that enables you to move into opportunities at any of our eleven brands across the country. Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion. Performance‑based career advancement. Educational Reimbursement Program. Multiple coverage choices for medical insurance that include telemedicine and medical spending account options (HSA/FSA). Traditional 401(k) and Roth 401(k) Retirement plans with a generous company match program. Company‑Sponsored Life and AD&D Insurance. Basic and Enhanced Voluntary benefits such as dental, vision, short‑term and long‑term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance. Free access to mental health resources, life coaching, and more for you and your family through our Employee Assistance Program. Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace. Paid time off that grows with you, starting with 12 days in your first year. A relaxed, business‑casual dress code that includes jeans and sneakers. Responsibilities Connect with customers to cultivate lasting relationships that drive repeat business. Review, validate, and process customer transactions with accuracy. Maximize customer success by offering personalized financial services that fit their lifestyle. Enter and maintain customer information with precision and integrity in a Point of Sale (POS) system. Build new business by completing daily call campaigns. Assist in customer account management and collections by accepting payments and managing appointments. Perform duties outside of the office, such as on‑site vehicle appraisals, store errands, and external marketing. Participate in in‑store and community events. Maintain internal and external store appearance and meet cleanliness standards to enhance the customer experience. Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer as needed. Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations. Engage in ongoing training and stay current on product and process changes. Work efficiently in a dynamic and fast‑paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards. Conduct additional tasks as directed by leadership. Maintain a full‑time work schedule with regular, in‑person attendance, including weekends (minimum 40 hours per week). Qualifications High school diploma or equivalent. Excellent verbal and written communication skills, with a professional demeanor toward customers and colleagues. Meticulous attention to detail and ability to accurately enter data. Proficiency in using phones, POS systems, Microsoft Office, and other computer systems. Must be at least 18 years of age (19 in Alabama). Background check required. All background checks are conducted and considered in accordance with applicable law. Ability to meet the physical demands of the position, which may include standing up to 90% of the time, moving and transporting up to 25 pounds, and operating mechanical controls such as a keyboard. Preferred Qualifications Experience in check cashing, document verification, and/or money order processing. Prior cash handling, cash drawer/vault management experience. Bilingual (English/Spanish) is a plus and may be required for certain locations. Valid driver’s license, auto insurance, and personal vehicle for use throughout the workday (mileage compensated). The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer. #J-18808-Ljbffr