Retail Sales Associate, Santa Ana Mainplace - Full Time

Job Overview

Be part of an amazing story. Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditionsabout inspiring stores and irresistible productsabout the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

We believe in creating a welcoming environment where both customers and team members feel valued. As a Retail Sales Associate, also known as a Generalist colleague, the Macy's shopper is your highest priority. Your close attention to customer preferences and the expertise you develop in Macy's merchandise and services will let you create exceptional experiences for every customer you encounter. You'll make every customer feel welcome by greeting them with a smile and offering your help whenever needed. As you help your team meet their sales goals through delivering consistently superior service, your positive, welcoming presence will be felt throughout your area. From the sales floor to the fitting rooms to product presentations, you will be part of a fun, inclusive team that rises to every challenge.

We're looking for flexible, team-oriented individuals who thrive in a fast-paced environment and have a commitment to deliver genuine hospitality to both our customers and colleagues. If you're someone who can handle multiple tasks and is available to work a variety of shifts, including nights, weekends, and holidays then come be part of a team that's dedicated to making every customer feel at home.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What You Will Do

• Prioritize the customer by greeting them with a warm smile and engaging in genuine conversation. Make them feel appreciated and valued from the moment they walk in.
• Ask thoughtful questions to understand customer needs and suggest products that resonate with them, creating a personalized and engaging shopping experience.
• Present options and solutions that enhance the customer's purchase, ensuring they find exactly what they need.
• Close out the customer's shopping journey with enthusiasm, celebrating their purchases and leaving them with a lasting feeling of hospitality and excitement.
• Master Macy's products, services, and loyalty programs to provide expert guidance, helping customers find what they need while suggesting complementary items.
• Maintain a visually appealing shopping environment by upholding merchandise standards on the sales floor and in fitting rooms, ensuring an enjoyable and seamless experience.

Skills You Will Need

Product Knowledge: Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices.

Communication: Engage with customers virtually, by phone, and in person, ensuring clear, helpful, and genuine interactions.

Sales: Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events while proactively suggesting products that enhance their experience.

Technology: Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience.

Continuous Learning: Self-driven to keep up with product knowledge and trends and stay current with all training through Macy's educational resources to provide the best possible service.

Interpersonal Skills: Create a welcoming, friendly environment for customers and colleagues, fostering meaningful conversations and connections.

Collaboration: Work seamlessly with colleagues at all levels and across departments to drive sales and elevate the customer experience.

Who You Are

• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Enjoy meeting people and are able to communicate and share information with colleagues and customers
• Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics
• You can handle electronic devices with no problem
• Must be able to (1) understand and communicate effectively with customers, co-workers, and supervisors, and (2) read and understand employment policies and safety rules/procedures in English
• No Education or Experience Required

Essential Physical Requirements You Will Perform

• Prolonged periods (at least two consecutive hours) of standing/walking around the store or department
• Frequent use of computers and handheld electronic equipment
• Reaching, including above eye level, crouching, kneeling, stooping, climbing ladders, and color vision
• Lifting and moving items weighing up to 30lbs.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.