Budtender / Sales Agent - Dark Horse Dispensary

• Albany
• Full-Time
• $17 - $18/hourly + Gratuities

Job Description

Dark Horse Dispensary - Albany, NY

Pay: $17 - $18.00 per hour, depending on experience

Job Type: Full-time, Part-time

Expected hours: 27-38 per week

Are you ready to be part of something bold, exciting, and different?

At Dark Horse Dispensary, we're more than just a cannabis retailer - we're building a boutique cannabis experience centered around quality products, strong customer service, community, and culture.

As a Budtender / Sales Agent, you'll be one of the faces of Dark Horse. You'll help customers feel comfortable, understand their options, discover new products, and have an experience that keeps them coming back.

If you enjoy working with people, have strong customer service skills, and are excited about the growing cannabis industry, we'd love to hear from you.

Position Summary

We are seeking motivated, reliable, and customer-focused individuals to join our team as Budtenders / Sales Agents.

The ideal candidate is someone who can thrive in a fast-paced retail environment, communicate confidently with customers, stay organized, and work well as part of a team.

Previous cannabis experience is a plus, but it is not required.

Candidates with strong backgrounds in high-volume retail, hospitality, restaurants, bars, or other customer-facing environments are encouraged to apply.

We are willing to train the right person who brings a great attitude, strong work ethic, and willingness to learn.

Key Responsibilities

• Greet every customer in a friendly, professional, and welcoming manner.
• Provide knowledgeable and personalized product recommendations.
• Educate customers about cannabis products, strains, cannabinoids, effects, consumption methods, and proper storage.
• Ask questions to better understand customer preferences and experience levels.
• Maintain strong knowledge of current products, promotions, and new arrivals.
• Assist customers with online ordering and the dispensary’s eCommerce platform.
• Help create a positive, comfortable, and memorable customer experience.
• Verify customer identification and legal purchasing age.
• Accurately process transactions through the dispensary POS system.
• Handle cash, credit/debit transactions, and change accurately.
• Perform cash counting and maintain accountability for assigned registers.
• Follow all New York State cannabis regulations and dispensary compliance procedures.
• Maintain accurate transaction records.
• Follow all company policies, SOPs, security procedures, and loss-prevention practices.

Store Operations & Inventory

• Assist with opening and closing procedures.
• Participate in daily inventory counts and product reconciliation when required.
• Restock displays and sales areas throughout the shift.
• Maintain clean, organized, and properly stocked sales and customer areas.
• Assist with product labeling, organization, and merchandising as needed.
• Immediately report inventory discrepancies or operational concerns to management.

Teamwork & Development

• Work closely with management and fellow team members to maintain a professional and supportive environment.
• Participate in staff meetings, product education, and training sessions.
• Stay informed about new cannabis products, brands, and industry developments.
• Assist newer team members with product knowledge and operational best practices.
• Support dispensary promotions, events, and customer-engagement initiatives.

Requirements

• Must be 21 years of age or older.
• High school diploma or equivalent preferred.
• Strong communication and interpersonal skills.
• Professional, dependable, and customer-focused attitude.
• Ability to multitask in a fast-paced retail environment.
• Strong attention to detail.
• Comfortable handling cash and maintaining register accountability.
• Ability to follow compliance rules, company policies, and management direction.
• Ability to stand for extended periods.
• Ability to bend, reach, walk, and lift up to approximately 50 lbs.
• Ability to use Step ladder to pick products from the Bins
• Must be reliable and punctual.
• Must be willing to learn about cannabis products and continuously improve product knowledge.

Preferred Qualifications

• Previous cannabis dispensary experience.
• Retail, hospitality, restaurant, bar, or high-volume customer service experience.
• Experience with Dutchie POS .
• Familiarity with New York State cannabis regulations.
• Strong cannabis product knowledge.
• Previous cash-handling or register experience.
• Starting pay: $17 - $18.00 per hour, depending on experience
• Employee discounts on cannabis products.
• Product education and ongoing training.
• Opportunity to grow within a developing cannabis company.
• Fast-paced, team-oriented work environment.
• Exposure to new cannabis products, brands, and industry trends.

What We're Looking For

We're looking for people who are dependable, energetic, professional, and genuinely enjoy helping customers.

Cannabis knowledge can be taught.

A strong work ethic, reliability, good judgment, and great customer service are much harder to teach.

If you're ready to grow with the cannabis industry and help us continue building the Dark Horse experience in Albany, we want to hear from you.

Ready to ride with Dark Horse? Apply today.

Ready to ride with Dark Horse? Apply today.