Director of Clinical & Older Adult Services

Job Description

Job Description

ABOUT JFS

Jewish Family Service (JFS) is a nonprofit, social service organization that supports all Utahns as they navigate life’s challenges. Since 1872, JFS has strengthened individuals and families of all backgrounds through counseling, advocacy, care management, and community education.

POSITION SUMMARY

The Director of Clinical and Older Adult Services provides strategic, clinical, administrative, and programmatic leadership for JFS’s Clinical and Older Adult Services. The Director ensures high-quality, accessible, culturally responsive, and trauma-informed services while working as a member of the senior leadership to strengthen programs, develop partnerships, respond to community needs, and expand sustainable revenue.

The Director provides clinical leadership for Mental Health and programmatic leadership for Older Adult Services, ensuring quality, compliance, effective operations, and appropriate client access while supporting program development and growth. The Director also builds strategic community partnerships, strengthens referral networks, and promotes awareness and utilization of JFS services.

The ideal candidate combines strong clinical leadership, program development, sound operational judgment, and an entrepreneurial approach to advancing quality, growth, and sustainability.

ESSENTIAL RESPONSIBILITIES

Clinical Leadership and Supervision

• Provide clinical leadership for JFS mental health services, ensuring compliance with professional ethics, applicable laws, regulations, and JFS policies.
• Provide individual and group clinical supervision and consultation on complex cases, risk and safety concerns, treatment planning, ethical issues, referrals, and levels of care.
• Monitor clinical documentation, treatment practices, client outcomes, and adherence to clinical standards.
• Promote trauma-informed, culturally responsive, client-centered care and appropriate professional boundaries.
• Support clinical staff onboarding, training, professional development, and performance management.
• Ensure clinical supervision, documentation, and service delivery meet licensing, Medicaid, Medicare, insurance, and other regulatory requirements.
• Stay current on behavioral health practices, clinical standards, reimbursement, and regulatory developments.
• Monitor caseloads, productivity, utilization, service volume, and access while improving scheduling, workflows, continuity of care, and overall program quality.

Older Adult Services Leadership

• Provide strategic and programmatic leadership for JFS Older Adult Services and caregiver support programs, ensuring services reflect the needs and circumstances of older adults and their caregivers.
• Strengthen and expand services by identifying community needs, service gaps, emerging opportunities, and ways JFS can address unmet needs.
• Maintain strong knowledge of the broader aging, healthcare, behavioral health, and social service systems and develop effective community partnerships and service coordination.
• Identify and strengthen sustainable funding through Medicare, Medicaid, insurance, fee-for-service, and other sources.
• Ensure effective integration, policies, workflows, quality improvement, and monitoring of caseloads, productivity, utilization, access, and other key program indicators.

Program Development and Growth

• Identify, evaluate, and lead opportunities to develop, expand, improve, or discontinue JFS programs in response to community needs, emerging trends, and organizational priorities, with emphasis on Older Adult Services.
• Develop and evaluate program proposals, including service models, staffing, operational and regulatory requirements, budgets, sustainability, and measurable outcomes.
• Build strategic partnerships and identify funding and earned-revenue opportunities, including fee-for-service, reimbursement, grants, and other strategies that support program growth and financial sustainability.

Community Engagement and Outreach

• Serve as a visible JFS representative in the community, developing strategic partnerships and maintaining relationships with healthcare, behavioral health, senior service, faith-based, and other organizations to expand JFS’s reach, strengthen referrals, and enhance collaboration.
• Represent JFS through community outreach, events, presentations, and educational programs focused on mental health, aging, caregiving, and other areas of JFS expertise, strengthening JFS’s role within the local system of care.

Senior Management and Organizational Leadership

• Collaborate with the Executive Director and senior leadership on organizational strategy, policy development, budgeting, resource allocation, and long-term planning.
• Bring clinical, programmatic, and community perspectives to agency-wide decisions.
• Identify emerging trends, risks, opportunities, and community needs that may affect JFS programs and services.

WORK HOURS / SCHEDULE / FLEXIBILITY

This is a full-time, exempt position generally requiring traditional business hours. The Director is expected to work in person at the JFS office and to maintain a visible presence within the community.  Occasional evening and weekend work will be required to participate in community events, presentations, meetings, outreach activities, and other organizational functions. The position requires flexibility to respond to program and organizational needs.

COMMUNICATION AND INTERFACE

The Director must communicate clearly, respectfully, and professionally with diverse clients, staff, leadership, partners, providers, funders, and other stakeholders; effectively convey complex information, navigate difficult conversations, provide feedback, and build strong relationships while demonstrating cultural humility and competency.

PROBLEM SOLVING AND JUDGMENT

The Director is expected to exercise independent judgment and sound professional and organizational decision-making, analyzing complex clinical, operational, staffing, financial, and programmatic issues and implementing effective solutions. The position requires balancing clinical quality, client needs, staff capacity, regulatory requirements, organizational priorities, and financial sustainability, while demonstrating initiative, adaptability, creativity, and ownership of projects and responsibilities. The Director will appropriately consult with the Executive Director and Senior Management Team on significant or agency-wide matters.

SUPERVISION

The Director provides supervision and leadership to clinical and Older Adult Services staff, establishing expectations, providing coaching and professional development, monitoring performance, addressing concerns, and ensuring compliance with JFS policies, professional standards, and regulations while fostering a supportive, accountable, and collaborative team environment.

REQUIREMENTS

• Master’s degree in social work, counseling, marriage and family therapy, or a related field with current unrestricted Utah clinical license as an LCSW, CMHC, LMFT, or equivalent qualifying license
• Meets requirements per the State of Utah to serve as a Clinical Supervisor including having unrestricted license for a minimum of two years and successful completion of required Clinical Supervision Training Course
• Significant experience providing mental health services, clinical leadership, and supervision to licensed or pre-licensed mental health professionals.
• Experience working with older adults and/or caregivers, with a strong understanding of behavioral health and aging services systems and the ability to build effective relationships across systems.
• Strong knowledge of clinical documentation, professional ethics, confidentiality, risk management, applicable behavioral health regulations, and Medicaid and Medicare rules, regulations, and reimbursement considerations.
• Demonstrated experience developing, implementing, evaluating, and/or expanding programs and services, including community needs assessment, service models, operational planning, staffing, and financial sustainability.
• Demonstrated ability to identify opportunities for program growth, earned revenue, strategic partnerships, and service expansion, along with experience monitoring productivity, utilization, service delivery, scheduling, intake, and other clinical operations.
• Strong leadership, organizational, analytical, and problem-solving skills, with excellent written and verbal communication skills and the ability to present effectively to professional and community audiences.
• Demonstrated ability to build and maintain relationships with referral sources, healthcare providers, community organizations, and other system partners, and to work effectively in a multidisciplinary, collaborative environment.
• Strong computer and technology skills, with electronic health records and behavioral health billing experience preferred; commitment to culturally responsive services for diverse individuals and families and ability to work independently while collaborating effectively with organizational leadership and staff.  Employee must perform approximately 80% of the essential functions of the position, with or without reasonable accommodation.