Collections Specialist

Collections SpecialistOur client is seeking a Collections Specialist to manage customer accounts, collect outstanding balances, resolve billing discrepancies, and maintain accurate account records. This role requires strong communication, problem-solving, and organizational skills, along with the ability to work cross-functionally to support timely payments and positive customer relationships.Key Responsibilities:Manage assigned accounts and contact customers regarding outstanding balancesResearch and resolve billing discrepancies, payment issues, and account disputesMaintain detailed collection notes, account records, and customer master dataSend invoices, statements, and collection communicationsCollaborate with billing, sales, and operations teams to resolve account issuesProcess credit memos and account adjustments as neededMonitor aging reports and recommend actions to reduce past-due balancesSupport escalated accounts and help develop collection strategiesEnsure compliance with company policies and procedures