Lead, Radiation Therapist

Job Title

Radiation Oncology Operations Coordinator

Job Description

Assist in all aspects of department operations effectively and efficiently. Collaborates with Director on day-to-day Radiation Oncology operations, ensuring efficient workflows, timely problem resolution, and effective service delivery. Develops, implements, and maintains department procedures to promote consistency, quality, and regulatory compliance. Collaborates with internal departments and external partners to coordinate services and resources. Monitors workflow, patient scheduling, and departmental processes to optimize operational efficiency. With Director, develops, reviews, and maintains department policies and procedures. Assists with establishing and monitoring departmental goals and objectives for Radiation Oncology Services. Assists Director in selecting, onboarding and orienting new Radiation Oncology staff. Implements and communicates operational, process, and guideline changes. Serves as a resource to staff by providing guidance and answering questions in a timely manner. Monitors patient volumes, referral patterns, and service utilization and recommends opportunities for growth and program development. Provides weekly, monthly and ad hoc reports as requested. Maintains and reviews department productivity, operational, and performance reports. Provides regular reporting to the Director regarding departmental performance, referral trends, quality metrics, and operational outcomes. Generates additional reports as requested. Cultivates patient-centered culture and promotes productive department staff Promotes a culture of excellence in patient care, safety, quality, and service. Monitors departmental productivity and operational performance indicators. Develops staffing plans and low-census procedures as needed. Assists Director in staff competencies and educational needs. Monitors patient satisfaction, quality outcomes and collaborates with staff to implement improvement initiatives. Promotes employee engagement, recognition, retention, and professional development. Addresses employee concerns in a timely and professional manner. Supports Director of Oncology Assists with budgetary and fiscal responsibilities, including supply management, cost containment, and resource utilization. Participates in departmental and organizational projects as assigned. Assists in the development and communication of departmental protocols, initiatives, and operational improvements. Coordinates staff education planning and continuing education opportunities. Maintains effective communication between Radiation Oncology Services, providers, referring offices, SMC departments, and external partners. Consults with Director regarding employee performance concerns. Respond to requests in a timely manner to allow for accurate and efficient flow of problem solving. Identifies and addresses operational issues as they arise. Coordinates with vendors, service providers, and external resources to resolve issues and support departmental operations. Communicates progress and resolution of issues to appropriate stakeholders. Maintains confidentiality of verbal, written, and electronic information. Assists department staff as needed to support operational continuity and patient care activities. Maintains compliance with departmental, organizational, regulatory, and accreditation requirements. Communicates organizational policies, procedures, and work standards. Promotes the protection and confidentiality of patient information. Maintains compliance with applicable State of Iowa regulations, OSHA requirements, HIPAA regulations, accreditation standards, and other applicable regulatory requirements. Provides exceptional customer service support. Promotes positive relationships with patients, families, providers, employees, and external customers. Serves as a resource for patients, staff, providers, and leadership. Provides accurate and timely information through verbal, written, and electronic communication. Responds to inquiries professionally, respectfully, and effectively. Investigates and resolves concerns in a timely manner. Demonstrates a positive attitude and commitment to organizational values. Performs other duties as assigned.

Qualifications

Experience

Previous lead level or supervisory experience preferred 2 years: Experience in Radiation Oncology

Licenses & Certifications

AART