UX Designer - Senior

Job Title: UX Designer - Senior

Location: Toronto, Ontario

Work Model: Onsite

Duration: 6 months

Extension: 1 Time

Must Haves

• 5+ years of experience leading human-centered UX research and design for complex digital products and services.
• Demonstrated experience planning and conducting user research activities, including interviews, workshops, surveys, usability testing, and stakeholder consultations, and translating findings into actionable design recommendations that support improved usability, accessibility, and measurable service outcomes.
• Proven experience leading end-to-end UX design activities from discovery through delivery, including creation of personas, user journeys, service blueprints, information architecture, user flows, wireframes, mock-ups, and interactive prototypes, etc., that aligned to Ontario Design System , and accessibility requirements.
• Plan and conduct user research and stakeholder engagement activities
• Collaborate with product owners, business stakeholders, and cross-functional Agile teams to align user needs
• Design intuitive, accessible, and user-centered digital experiences by applying UX/UI best practices, human-centered design principles
• Experience working in Agile, Scrum, Lean, or DevOps environments. Experience with Figma.
• Hands-on experience with Azure DevOps (or similar tools) and involvement in public sector, government, or large-scale digital transformation initiatives, including application of digital service standards.

Description / Responsibilities / Skills

Project Overview

• Ontario's 19 regulatory ministries, supported by over 3,500 frontline staff, deliver essential compliance services such as licensing, inspections, monitoring, investigations, and enforcement.
• Ministries currently rely on fragmented and aging IT systems that are duplicative, costly and hinders the government's ability to share data, assess risk.
• RCO, OMAFA, and LRC are leading the development of a Common Compliance Management Platform (CCMP).
• CCMP aims to define a standardized, modular, and composable technology solution for regulatory compliance services across the OPS.

Role Overview

• This role serves as the UX subject matter expert, providing advisory services and design leadership.
• CCMP platform delivers consistent, accessible, and high-quality digital experiences for internal OPS staff, businesses, and citizens.
• Working across multiple OPS ministries, the role will provide strategic leadership in UX strategy, service design, accessibility, and continuous improvement.

Key Responsibilities

• Develop UX strategies and provide expert advisory services on digital experience, service design, usability, and performance measurement.
• Ensuring solutions meet client needs, support business priorities, and enable successful adoption.

Communication, Stakeholder Engagement & Advisory Skills

• Strong analytical, problem-solving, facilitation, and decision-making skills, with the ability to communicate complex UX concepts clearly.
• Demonstrated ability to provide strategic advice, reporting, and recommendations while collaborating effectively with senior leadership to achieve project objectives.

Experience & Skill Set Requirements

UX Research and Design skills - 50%

• Experience establishing and applying UX metrics, performance measures, and continuous validation practices to evaluate and improve digital services
• Support the solution architecture design, Options Analysis, and Treasure Board business case development.

Service Design, Accessibility & Digital Delivery Skills - 20%

• 3+ years experience in Service Design and Digital Product Delivery.
• Demonstrated experience applying human-centered and evidence-based design methods to solve complex business and user experience challenges.
• Hands-on experience developing and iterating wireframes, prototypes, and proof-of-concepts using Figma or equivalent UX design tools.
• Demonstrated knowledge and experience implementing accessibility standards, including AODA and WCAG requirements.
• Experience supporting product and service design initiatives through user-centered design methodologies, journey mapping, prototyping, and design validation.
• Experience contributing to UX strategies, service standards, and digital experience improvements across multiple user groups and business domains.

Communication, Stakeholder Engagement & Advisory Skills (15%)

• Strong analytical, problem-solving, facilitation, and decision-making skills, with the ability to communicate complex UX concepts clearly to technical and non-technical audiences.
• Proven experience leading stakeholder workshops, gathering requirements, building consensus, and managing competing priorities across diverse groups.
• Demonstrated ability to provide strategic advice, reporting, and recommendations while collaborating effectively with project teams, business stakeholders, and senior leadership to achieve project objectives.

Agile Delivery and Public Sector Experience (15%)

• Experience working in Agile, Scrum, Lean, or DevOps environments, managing user stories, sprint planning, backlog refinement, and user acceptance activities.
• Proven ability to collaborate with cross-functional teams across the full product lifecycle, from discovery and design to testing, validation, and implementation.