Customer Experience Specialist

Customer Experience Specialist

As a Customer Experience Specialist here at Honeywell, you will be a member of the Customer Service team, where you will ensure performance standards are met and maintained to achieve the business objectives and reach a high customer satisfaction index.

You will report directly to our Sr Customer Experience Supervisor and you'll work out of our Salem, OR location on a Hybrid work schedule.

In this role, you will impact the overall customer satisfaction by managing order processing, purchasing activities, and ensuring timely and accurate order fulfillment. You will play a key role in maintaining customer accounts and collaborating with cross-functional teams to deliver quality service and resolve issues efficiently.

Responsibilities

KEY RESPONSIBILITIES

• Responsible to ensure the successful fulfillment of all requests regarding the order processing and purchasing activities within the Customer Experience department
• Successfully, timely accounting and lifecycle maintenance of all orders, contracts, and projects in the Honeywell systems
• Opportunities management and prompt, correct issuing of invoices
• Creating credit requests and documents as needed
• Updating customer accounts by submitting requests in SAP for customer creation, extension, or amendment
• Ensuring correct input in ERP systems
• Tracking orders placed at suppliers and their timely delivery to the warehouse or final customer for direct deliveries
• Providing quality service to customers and collaborating with the purchasing team
• Resolving issues related to wrong delivery, delays, and rejected product returns

Qualifications

YOU MUST HAVE

• 0-2 years relevant customer service experience
• Strong knowledge of Microsoft Office and experience working in a customer-facing role
• Knowledge of ERP systems, preferably SAP, with the ability to manage customer accounts and order lifecycle maintenance
• Ability to track orders and resolve delivery or product return issues effectively

WE VALUE

• Bachelor's degree
• High level of customer orientation with a dedicated "can do" attitude
• Excellent interpersonal, organizational, and time management skills
• Ability to drive improvements leading to greater customer experience, higher quality, and lower costs
• Strong teammates with the ability to take ownership and follow-through
• Ability to establish relationships and networks in a virtual team environment

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more

Required Skills

• Communication
• Customer Focus
• Ownership & Accountability
• Problem-solving

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments powered by our Honeywell Forge software that help make the world smarter, safer and more sustainable.

Job Info

• Job Identification 153998
• Job Category Customer Experience
• Locations 4001 Fairview Industrial Drive SE, Fairview Industrial, Salem, OR, 97302, US (Hybrid)