Initial Telephone Triage Specialist - Hybrid

Triage LPN

Join our team where healthcare is reimagined!

We are looking for a Triage LPN to join our team. We are an established practice that is continually growing. Work with our well-respected group that has been serving the community for many years. Whether starting your career or looking to share your knowledge with others, we are the place for you! This position's primary location is flexible, and this is a hybrid role, whichever of our locations work best for you (Grand Rapids, Caledonia, Grandville, Holland, or Grand Haven) will be set as the primary location for this role.

While working at our Company, a Parallel ENT & Allergy Company, you will enjoy great perks, such as a great work schedule (no weekends), excellent benefits package, and PTO. We strive to maintain an environment where our employees can grow and further their skills and careers while being a part of a strong team.

Essential Functions

• Respond to incoming patient phone calls, portal messages, and other communications regarding symptoms, treatment concerns, medication questions, and appointment needs.
• Conduct patient assessments through telephone triage and electronic communication using approved clinical protocols and nursing judgment.
• Determine the urgency of patient concerns and facilitate appropriate disposition, including emergency referrals, same-day appointments, routine follow-up, or home care instructions.
• Document all patient interactions accurately and thoroughly in the electronic medical record (EMR).
• Collaborate with physicians, nurse practitioners, physician assistants, and other healthcare team members to coordinate patient care.
• Review laboratory, imaging, and diagnostic results as directed and communicate provider recommendations to patients.
• Process prescription refill requests according to established protocols and provider orders.
• Educate patients regarding diagnoses, treatment plans, medications, procedures, and self-care instructions.
• Monitor and manage patient follow-up needs to ensure continuity of care.
• Maintain patient confidentiality and comply with HIPAA regulations and organizational policies.
• Assist with quality improvement initiatives and patient satisfaction efforts.
• Participate in staff meetings, training programs, and continuing education activities.

Competencies

• Ability to thrive in a fast-paced environment
• Excellent customer service and computer skills
• Strong verbal and written communication skills
• Friendly, personable demeanor
• Detail oriented

Physical Demands

Must be able to occasionally lift and/or move up to or more than 25 pounds. Frequent sitting with occasional standing and walking. Utilization of hand and finger dexterity for computer work and the viewing of a computer screen for most of the day.

Required Education and Experience

• Basic Life Support Certification
• Highschool diploma or GED
• Licensed Nursing Degree

Preferred Education and Experience

• 25+ years of direct patient care experience

We are committed to a diverse and inclusive workplace. The Company is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or another legally protected status.