Patient Service Specialist

Join Cleveland Clinic’s Beachwood Family Health and Surgery Center where research and surgery are advanced, technology is leading‑edge, patient care is world‑class, and caregivers are family. Beachwood Family Health and Surgery Center provides the communities in and around Cuyahoga County with over 30 specialties and is located only four miles away from Cleveland Clinic’s Hillcrest Hospital, one of the top hospitals in Ohio. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Role Overview Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences, and thrive on making positive impacts in the community. The Patient Service Specialist role is a great stepping‑stone to other careers within customer service and other departments with Cleveland Clinic. Work Schedule A caregiver in this position works days, evenings, and weekends. Hours may vary from 7:00 AM to 8:00 PM based on clinic needs. Key Responsibilities Provide a comprehensive, proactive and "Patients First" experience for patients and visitors. Investigate, triage and resolve patient issues using the established HEART model. Create a welcoming and professional environment, interact with patients and ensure stellar patient experiences. Perform patient registration, visit preparation, telephone triage, insurance verification, co‑pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services. Enter and maintain confidential patient information. Recruit, enroll and educate patients on MyChart and Appointment Pass. Minimum Qualifications High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service; or an associate’s degree and one year of experience; or a bachelor’s degree. Preferred Qualifications Knowledge of medical terminology. Physical Requirements Dexterity sufficient to operate a PC and other office equipment. Requires extended periods of standing, walking or sitting. Good visual acuity through normal or corrected vision. Must be able to navigate various locations and function in a fast‑paced, hectic environment. Ability to lift and transport up to 25 pounds. Personal Protective Equipment Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $15.75 Maximum hourly: $21.65 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.). #J-18808-Ljbffr