Customer Account Representative

Location McMinnville, OR (4x10 schedule, fully onsite) - will transition to 3 days onsite, 1 day remote after 6 months or so Pay Rate $26-$34/hr Must-Haves 2+ years of customer service experience in a manufacturing environment Understanding of supply chain flow Experience working with purchase orders and resolving customer issues in a manufacturing environment Experience working with an MRP system, ideally SAP Proficiency with Excel, including VLOOKUPs, PivotTables, etc. Extremely detail-oriented Day-to-Day Insight Global is seeking a Customer Account Representative to work onsite for our Fortune 250 client in McMinnville, OR. The Customer Account Representative will support the Customer Service team with the administration and management of customer accounts. This individual will manage approximately 15-25 customer accounts, representing around 2,500 orders per year. They will partner with customers and internal teams to resolve customer issues, generate product and service orders, and provide support in resolving complex account-related issues. They will also perform a variety of administrative duties for the Customer Service department. Responsibilities Assist the Customer Service team by performing a variety of administrative tasks in support of customer accounts. Perform basic data entry and utilize appropriate internal systems to organize and maintain customer information. Resolve complex customer issues and maintain accurate knowledge of account information. Develop improvement plans in response to customer surveys and industry trends. Support team activities by resolving customer product issues and answering customer questions. Maintain effective communication with customers. Assist with the generation of departmental reports and tracking of key performance indicators. Perform other responsibilities as assigned. #J-18808-Ljbffr Insight Global