Maintenance Program Manager

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Facility Maintenance Program Manager What this job involvesThe Operations Manager is a key leadership role responsible for overseeing the operations and performance for Critical Environments. You'll leverage your deep understanding of Critical Environment operations and critical infrastructure, along with strong leadership and strategic thinking abilities to work with a team of professionals and drive operational excellence. Success in this role requires being an open, transparent, and consistent communicator to all stakeholders, as you'll have the opportunity to shape a portion of the digital economy and influence the careers of teams supporting operations.Your day-to-day tasks will include:Provide leadership and direction for the efficient operations and maintenance of all facility electrical, mechanical, structural, and life safety in a dispersed regional portfolio.Maintain client satisfaction with delivery of facility services and support Client programs. Develop and maintain a positive client relationship. Provides contract, JLL corporate and account compliance management and quality control with vendor partners. Meet site Key Performance Indicators (KPI’s) and monitor Service Level Agreements (SLA’s) to identify potential challenges and plan corrective actions accordingly.Partner with Client to ensure overall oversight of portfolio is well maintained in a timely manner.Demonstrate strong collaboration and teamwork within regional team to drive overall account team success.Facilitate work order management for maintenance team and vendors.Enforce all Company policies and safety training requirements.Implement and monitor hazard control and team safety practices, ensure compliance with local codes, regulations and company policies.Support the Client in the implementation and execution of short and long-term projectsSupport Client programs, processes and procedures that reduce short and long term operating costs and increase productivity.Oversee and execute the appropriate monthly/quarterly/annual on- site inspections.Required Knowledge:Strong interpersonal skills and problem-solving abilityExcellent verbal/written communication and presentation skillsWorking knowledge of HVAC, electrical, mechanical, building automation systems across a variety of building types.Proven record of providing excellent internal and external customer serviceKnowledge of standard business and accounting practicesTime Keeping ManagementAdvanced computer skills with emphasis on Excel and possess the ability to analyze dataStrong organizational, management, and supervisory skillsExperience in matrix management organization desirableDemonstrated ability to develop successful relationships with and influence customers, both internal and external.Working Environment:The job is performed in an industrial production client campus environment indoor and outdoor responsibilities. This position requires extensive contact with internal and external customers to effectively perform the job.Minimum Requirements:Work experience in Facilities Management with management/technical emphasis5-7 years industry experience required either in the corporate environment, third party service provider or as a consultant with demonstrated ability to exercise proper judgmentAreas of responsibility include but not limited to:Manage JLL Supervisor who manage JLL UAW Skilled TradesHiring Maintenance Team Members / InterviewingFollow CBA to create a comprehensive and cohesive relationship with UAW LeadershipTime Management3rd Party Vendor Management where applicableSpill ResponseMechanical SystemsHVAC/R (Heating, Ventilating, Air conditioning, and Refrigeration)Building Exhaust SystemsPreventative Maintenance (Scheduled maintenance to prevent break down)Emergency power systemsUninterruptible power supply (UPS) systemsStandby generators Understanding of Building SystemsBuilding Automation SystemsBuilding Monitoring systemsData CentersBuilding Utility & Piping SystemsEnergy Conservation Understanding of Life/Safety SystemsSignageEvacuation Plans Understanding of Environmental Health & SafetyOSHA, State, and Local Regulatory ComplianceHAZMAT (Hazardous Material) ComplianceEnvironmental Compliance InitiativesISO CompliancePerform Non-scheduled RepairsRetain All Maintenance & Repair DocumentationProvide and Maintain Spare & Replacement Parts InventoriesEnsure and Monitor Equipment UptimeProvide Emergency Repair ServicesEnsure 100% Employee Safety Training CompliancePerform Timely Safety Incident Reporting and MonitoringMaintain “0” Recordable and Lost Work Day Case InjuriesMaintain 100% Overall Program – Safety PM CompletionMaintain 100% Overall Program – Safety Repair CompletionUtilize Pre-Task Planning Methods Personnel ManagementCoordinate Employee PTO/Vacation Scheduling and CoverageThis position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.Location:On-site –Detroit, MI, Lake Orion, MI, Pontiac, MI, Rochester Hills, MI, Sterling Heights, MI, Troy, MI, Waterford, MIIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salary Paid Time Off and Company HolidaysEarly access to earned wages through Daily PayAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Accepting applications on an ongoing basis until candidate identified.SummaryLocation: Lake Orion, MI; Sterling Heights, MI; Pontiac, MI; Waterford, MI; Rochester Hills, MI; Detroit, MI; Troy, MIType: Full time