Process Assistant

Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as a Process Assistant. In this role, you will lead and be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key part in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.

Our Operation's workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.

Key job responsibilities

- Support, mentor, and motivate others

- Manage safety, quality, productivity, and customer delivery promises

- Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives

- Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs

- Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments)

- Work a flexible schedule (weekends and/or overnight shifts)

- Able to work 40 hours/week, and overtime as required.

BASIC QUALIFICATIONS

- 1+ years of Microsoft Office products and applications experience

- High school or equivalent

- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach

- Work 40 hours/week, and overtime as required

- Are 18 years of age or older

- 6+ months of leadership experience in a retail, distribution or similar environment

PREFERRED QUALIFICATIONS

- Experience managing a team of 10+ employees or 1+ year of experience directly managing others

- Experience with process improvements (Lean Six Sigma and/or Kaizen)

- Excellent customer service, communication, and interpersonal skills

- A Bachelor's Degree in Engineering, Operations, Supply Chain/Logistics, or a related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The starting pay for this position is listed below including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, you are eligible for additional earnings including overtime pay and performance bonuses. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at

USA, OH, Bedford Heights - 23.00 - 25.00 USD hourly