Application Support Analyst

Job Description

This is a professional position with active participation in the successful daily support of IT applications. In coordination with management, provides technical support and project deployment support to ensure efficient ongoing operation and use of IT Applications.

Provide day-to-day support for enterprise healthcare applications, including troubleshooting, incident management, and root cause analysis. Collaborate with IT teams, vendors, and end users to ensure system performance, support upgrades, and deliver user training.

Qualifications

EDUCATION AND/OR EXPERIENCE:

• Associate's degree in Computer Science, Business Administration, Information Management, Systems Analysis or related field; OR high school diploma / GED and a combination of relevant education and/or experience totaling two years may be accepted in lieu of degree.
• Minimum two years of healthcare, business administration, or other directly related experience.
• Experience supporting Patient Care and Enterprise IT Applications.
• Proficiency using computers and desktop software systems.
• Knowledge of or experience with financial management, accounting principles, medical reimbursement, database and query tools (SQL) and Nextgen preferred.
• Experience working as a team to deploy enterprise-level software deployments and upgrades.
• Demonstrated history of performing application troubleshooting/incident response to identify and resolve end-user issues.

$100 EMPLOYEE REFERRAL BONUS

ABOUT PMS

• Founded in 1969, PMS is a non-profit organization with over 1,300 employees providing services at 100+ locations in New Mexico.
• Our diverse services include primary care, dental, behavioral health, early childhood education, supportive living, and senior programs.
• We concentrate our resources on meeting the needs of underserved areas of New Mexico.
• We operate the largest network of federally qualified health centers in the state.
• PMS is not affiliated with Presbyterian Healthcare Services, Presbyterian Hospitals or Presbyterian Health Plan

WHY PMS?

• Mission-driven organization
• Competitive salaries
• Nine paid holidays and generous PTO
• Medical, dental & vision insurance
• Free Life & LTD coverage
• Free discretionary pension plan contribution
• Employee recognition and engagement activities
• Robust training program
• Tuition Reimbursement

EOE/AA/M/F/SO/Vet/Disability

Job Info

• Job Identification 10958
• Job Category Information Technology
• Job Schedule Full time
• Locations 5501 Wilshire Ave NE, Albuquerque, NM, 87113, US 1422 Paseo De Peralta, Santa Fe, NM, 87501, US
• Program Description Central Office
• Exempt/Non-Exempt Exempt
• Remote Eligible Yes
• Benefits Eligible Yes
• Original Posting Date 06/01/2026
• Driver No