Sr. Billing Specialist

Sr. Billing SpecialistVandalia, IL (Hybrid)Odyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through fully integrated, end-to-end solutions. We connect transportation, technology, and expertise across a broad network of services including 3PL and 4PL managed services, multimodal and intermodal transport, warehousing, trucking, Jones Act Ocean, and customs brokerage, ensuring goods move reliably, efficiently, and intelligently around the world.Today, Odyssey supports more than 6,000 customers globally, delivering scalable, data driven solutions across complex supply chains. What started with a single client has grown into a dynamic, evolving organization focused on performance, precision, and long-term partnership.Our work is complex, fast moving, and highly collaborative. Success here requires people who think strategically, operate with urgency, and navigate across functions to solve real business challenges. We value individuals who take ownership, challenge the status quo, and turn insight into action.Our culture is grounded in five core values: Win Together, Innovate Boldly, Drive Results, Customer Centric, and Guide with Care. These are not just principles; they shape how we make decisions, partner with customers, and show up for each other.At Odyssey, you are not just part of a company; you are part of building what comes next.The RoleWork Model: Hybrid, with Fridays remoteWork Schedule: Monday – Friday, 8:00 am – 5:00 pmTravel Requirements: NoneSupervisory Responsibilities: NoneReports to: Sr. Director, FinancePay Range: $65,000 – $70,000 annually, plus bonusAll applicants must be currently authorized to work in the United States. No relocation allowance will be considered unless specifically addressed.Summary / Primary Role:The position of Billing Lead will have primary responsibility for overseeing the accurate and timely processing of customer invoices. This role involves ensuring compliance with company policies and industry regulations, troubleshooting billing issues, and leading a team to achieve operational excellence. The position requires coordinating and guiding team members.What You'll Do:Billing Operations: Oversee the processing of customer invoices, ensuring accuracy and timeliness. Verify the accuracy of billing information and resolve any discrepancies.Documentation: Ensure all billing documents are correctly prepared and filed.Compliance: Ensure all billing activities comply with company policies, industry standards, and regulatory requirements.Issue Resolution: Identify and resolve billing issues and discrepancies. Collaborate with internal departments, such as logistics and finance, to address and resolve complex billing problems.Process Improvement: Develop and implement best practices for billing processes. Identify opportunities for process improvements and efficiency gains.Team Coordination: Lead and coordinate the billing team to ensure tasks are completed accurately and on time. Provide guidance and support to team members, fostering a collaborative work environment.Customer Service: Assist customers and vendors with billing inquiries and provide exceptional customer service. Address and resolve billing-related questions and concerns promptly.Training and Development: Assist in training team members on billing processes and systems.All other duties and projects assigned.What You Bring:High school diploma or GED is required.Minimum of 3-5 years of experience in billing, preferably in the warehouse or logistics industry.Proficiency in billing software and Microsoft Office Suite (Excel, Word, Outlook).Strong analytical and problem-solving skills.Ability to analyze billing data and identify discrepancies.Excellent verbal and written communication skills.Ability to effectively communicate with team members, customers, and other departments.Strong organizational and time management skills.Ability to handle multiple tasks and meet deadlines in a fast-paced environment.High level of attention to detail and accuracy in all aspects of billing operations.Customer-focused mindset with the ability to address and resolve customer billing issues promptly and professionally.Logistics knowledge is a plus.Compensation: Base Pay Range: $65,000 to $70,000 annually + Bonus PlanAs required by applicable Pay Transparency laws, Odyssey provides a range of minimum compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be lower or higher in different markets.Benefits: We offer a comprehensive and competitive compensation and benefits package, including:A choice of medical plans with FSA and HSA optionsDental InsuranceVision InsuranceCompany-paid Life and Disability Insurance401(k) Plan with Company MatchPaid Time Off (PTO) and Company HolidaysEmployee Assistance ProgramCompany Health & Wellness ProgramDiscounts with Preferred VendorsAt Odyssey, we believe the best ideas come from people with different skills, experiences, and perspectives. We welcome applicants from all backgrounds and evaluate every candidate based on the qualifications needed for the role, while also valuing the unique strengths, curiosity, and fresh thinking each person brings. Our commitment to inclusion helps fuel innovation and enables us to deliver smarter, more creative solutions for our customers. We are proud to be a workplace where everyone is treated with respect, given equal opportunity to succeed, and encouraged to contribute in meaningful ways. All employment decisions are based on merit, without regard to race or ethnicity, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other characteristic protected by federal, state, or local law.