Data entry clerk

Job Description

Job Description

Responsibilities:

• Accurately track and process change request forms and doctor selection requests received through the member portal and system queues.
• Process provider termination requests, execute membership moves, and initiate termination letter requests to impacted members.
• Manually process provider selections for members who are unable to complete auto-assignment through the health plan system.
• Track and report provider selection errors identified from call center representative activity.
• Retrieve, review, and process incoming returned mail and fax-based requests.
• Process provider member disenrollment requests in accordance with policy and timelines.

Required Skills & Qualifications:

• High school diploma or equivalent.
• 1+ years of data entry or general office experience.
• Proficiency with member portals, queues, and standard office software for accurate data processing.
• Detail orientation with the ability to meet daily throughput and quality targets.
• Clear written and verbal communication for cross-functional coordination.