Maintenance Supervisor (The Mews Apts)

Job Description

Job Description

Maintenance Supervisor – The Mews Apartments & Townhomes (Durham, NC) 

The Mews Apartments & Townhomes, a 352-unit community, is seeking an experienced Maintenance Supervisor to lead our team and keep our community running at its best.

Why Join Us?

At The Mews, we know that a strong Maintenance Supervisor is the backbone of a successful property. This role is key to ensuring resident satisfaction, maintaining our assets, and building a high-performing team. We’re looking for someone who doesn’t just fix problems—but prevents them, motivates their team, and sets the standard for excellence.

For a Maintenance Supervisor, working at Palms means contributing to a property we built, we own, we manage! It means continuously improving upon 60 years of service to our residents. It means access to not only housing discounts, monthly and yearly bonus awards, and Grace Hill Learning, but access to historically generous, and immediately vested, 401k and profit-sharing rewards (10% each of the last 8 yrs) as well as $1,000/$1,500 HSA contributions. Our in-house development and renovations teams are always building new properties or renovating our current portfolio. It’s no surprise that company-wide our average tenure of all associates is greater than 7 years! 

Qualifications:

• Have 3+ years of hands-on maintenance and supervisory experience in multifamily or similar environments.
• Be certified in HVAC (required) and CPO (preferred) .
• Be able to participate in a rotating on-call schedule .
• Must have valid driver's license.
• Be highly skilled in troubleshooting and problem-solving, with the ability to prioritize and delegate effectively.
• Communicate clearly and professionally with residents, vendors, and team members.
• Stay calm under pressure, meet deadlines, and keep operations running smoothly—even on busy days.
• Basic computer skills: must be able to use MS Office 365 platforms and operate a mobile device.
• Must have access to a personal mobile device to manage daily operations through Yardi and Microsoft apps.
• Proficient in English , with strong written and verbal communication skills. - Bilingual is a plus!

At Palms, we offer excellent benefits, including:

• Excellent PTO, wellness day off, additional floating holiday, and community service day off
• 401k with 4% match, plus historically 6.25% profit sharing (100% vested)
• Monthly and holiday bonus opportunities
• Health, vision, dental, life, and disability insurance (Employer-paid Life and Short-Term Disability)
• $1,000 EE only / $1,500 EE+ child/family contribution to HSA
• 20% Apartment discount
• Flexible Spending Account (FSA) 
• $1,000 Employee Referral Program
• Professional Development Assistance
• On Call Pay $150 per week anytime you're on call
• In-House HVAC 608 Certification Training
• Opportunities for advancement across 23 large apartment communities throughout the Southeast!

What You’ll Do:

• Lead and motivate the maintenance team, setting the tone for professionalism, accountability, and resident satisfaction.
• Oversee daily operations, including scheduling work orders, apartment turns, preventive maintenance, and safety compliance.
• Manage budgets, inventory, and vendor relationships efficiently.
• Perform and supervise repairs in HVAC, electrical, plumbing, carpentry, appliances, and other building systems.
• Ensure vacant units are move-in ready on time and meet company standards.
• Foster a “safety first” culture, ensuring OSHA, EPA, and Fair Housing guidelines are followed.
• Collaborate with the in-house renovation team to preserve the property for long-term management.
• Support team growth through ongoing training, certifications, and collaboration with regional and home office leadership.

If you’re a natural leader who takes pride in keeping a community running at its best, we want to hear from you!

This isn’t just another maintenance job — it’s a career with a company built to last. You can be confident your application will be carefully reviewed and given the attention it deserves!

Come see what makes Palms different!  APPLY TODAY!

Job Type: Full-time | Benefits : Subject to change at the company’s discretion

Note: Palms is an Equal Opportunity Employer. Also, Palms hires qualified job applicants following prior employment verification, reference-checking, and criminal, drug, and fitness-for-duty screenings.