Operations Lead

Join to apply for the Senior Operations Lead role at Jobright.ai 1 day ago Be among the first 25 applicants Join to apply for the Senior Operations Lead role at Jobright.ai Get AI-powered advice on this job and more exclusive features. Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust. Job Summary: Trovo Health is a rapidly growing company focused on enhancing patient experiences through AI-driven solutions. The Operations Lead will be responsible for the strategic design and management of the operations network, ensuring exceptional service delivery and collaboration across teams. Responsibilities: • Drive the operational strategy for scalability and growth. Develop playbooks and standard operating procedures as we expand to new product lines and markets. • Manage workforce structure and operations. Design and implement organizational or process changes, and oversee recruitment pipelines, scheduling platforms, and performance monitoring for the care coordination team. • Optimize operations. Define KPIs, build analytical dashboards, and drive continuous improvements across product lines. • Cross-functional collaboration. Collaborate with product, clinical, and commercial to iterate on workflows, troubleshoot escalations, and embed feedback loops. • Client partnership. Serve as liaison with key client stakeholders, fostering strong relationships while ensuring seamless coordination and execution of service delivery that meets or exceeds contractual and clinical standards. • Design & execute training curricula. Build role-based onboarding, clinical refreshers, and product-platform training for clinicians and care coordinators. Qualifications: Required: • 5+ years in operations roles (ideally in healthtech, healthcare services, and/or management consulting), with demonstrated success designing training programs and operating contingent workforces at scale. • Prior experience in project management, process mapping, and SOP documentation. • Ability to shift context quickly, from digging into an LMS implementation to managing client deliverables. • Strong proficiency in project management platforms (LMS, scheduling tools) and basic analytics tools (Excel, SQL, BI tools). • Proven track record of setting targets, building reports, and improving processes using metrics-driven approaches. • Ability to thrive in ambiguity, move fast, and take end-to-end ownership of complex initiatives. • Excellent written and verbal communication skills, and able to translate complex clinical and technical concepts into clear materials. • Based in NYC, and excited about a hybrid work environment where we’re in-office ~3 days per week. Preferred: • Prior experience leading and scaling large teams of service workers • Exposure to EHR workflows or telehealth platforms • Proven success in early-stage startups or high-growth operations Company: Trovo Health uses an AI-powered platform backed by a multidisciplinary care team to allow health care providers to extend their capabilities seamlessly. Founded in 2024, the company is headquartered in , with a team of 2-10 employees. The company is currently Early Stage. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Product Management Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Operational Specialist” roles. 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