Salesforce BA

Sr Business Analyst / Product Owner (Salesforce)

The Sr Business Analyst / Product Owner defines, documents, and prioritizes business needs to ensure effective delivery of high-quality products and enhancements on the Salesforce platform. This role partners closely with the product owner team, the tech delivery team and business stakeholders to shape requirements, manage the backlog, and drive value-based delivery in an Agile environment.

Key responsibilities include:

• Lead requirements gathering, process analysis, and documentation (user stories, acceptance criteria, workflows).
• Act as Product Owner for one or more teams; own backlog prioritization and readiness.
• Possess clear knowledge of the Agile methodology.
• Facilitate agile ceremonies, sprint planning, and demo sessions.
• Partner with engineering, QA, UX, data, and architecture to support design, refinement, and delivery.
• Perform and test platform configuration in lower environment for pipeline promotion to production.
• Support UAT, change readiness, training, and feature adoption.
• Identify opportunities to optimize processes, improve product performance, and reduce delivery risk.

Required experience includes:

• 710+ years in Business Analysis, Product Ownership, or similar hybrid role.
• 5+ years Salesforce platform knowledge (not CRM UI).
• Strong experience writing user stories, backlog management, and Agile practices.
• Demonstrated ability working across complex systems, integrations, and matrixed stakeholders.
• Excellent communication skills with ability to influence and align cross-functional teams.

Education:

• Bachelor's degree in Business, Information Systems, Computer Science, or related field.

Preferred certifications:

• CSPO (Certified Scrum Prod Owner) or PSPO - CBAP (Certified Business Analysis Professional) or PMI-PBA - SAFe PO/PM

Preferred skills:

• Experience with Jira and Confluence.
• Data analysis fundamentals (SQL, reporting tools, or equivalent).