Customer Service Representative

Position Summary Light Environmental is seeking a reliable and customer-focused Remote Customer Service Representative to serve as a primary point of contact for customers. This position is responsible for responding to inquiries, resolving customer concerns, maintaining accurate records, and ensuring a professional and positive customer experience across phone, email, and online communication channels. Key Responsibilities Respond promptly and professionally to customer inquiries by phone, email, and online chat. Assist customers with questions regarding services, appointments, account information, and general requests. Resolve customer concerns and complaints while maintaining a courteous and solutions-oriented approach. Document customer interactions, requests, and resolutions accurately in company systems. Process customer information, updates, and service requests. Coordinate with internal departments to resolve issues and follow up on outstanding requests. Monitor customer inquiries and ensure timely responses. Maintain accurate customer records and protect confidential information. Follow company policies, procedures, and customer service standards. Identify recurring customer issues and communicate trends to management. Assist with administrative and data-entry tasks as needed. Maintain consistent productivity and service quality while working independently in a remote environment. Qualifications High school diploma or equivalent preferred. Previous customer service, administrative, or call center experience preferred. Strong written and verbal communication skills. Professional and courteous telephone and email etiquette. Strong attention to detail and organizational skills. Ability to multitask and prioritize responsibilities effectively. Comfortable using computers, email, Microsoft Office, and customer management systems. Ability to work independently with minimal supervision. Strong problem-solving and interpersonal skills. Reliable internet connection and a suitable home-office environment. Benefits Paid time off Paid holidays Health and wellness benefits Retirement savings options Professional development opportunities Remote work flexibility Company-provided training and onboarding Work Environment This is a fully remote, full-time position. The successful candidate should be self-motivated, organized, dependable, and capable of maintaining strong customer service standards while working independently. #J-18808-Ljbffr