Manager Insurance Brokerage Operations

Step into a pivotal role at Rural Mutual Insurance, where your leadership can truly shine. As the manager of insurance brokerage operations, you'll guide a team of dedicated professionals, ensuring our brokerage department runs smoothly and efficiently. Your influence will be key in overseeing daily activities like sales, customer service, staff development, and compliance. This is your chance to drive our mission of delivering exceptional customer service while maintaining the highest industry standards. We’re looking for a leader with a passion for excellence and a commitment to fostering growth. At Rural Mutual Insurance, we offer a supportive work environment, career growth opportunities, and a comprehensive compensation package that includes health, dental, and vision insurance, a matching 401(k), and generous time off. We’ve earned consistent recognition as a Madison Magazine Best Places to Work, and an A+ AM Best financial strength rating. If you're ready to be part of a team that values your expertise and encourages your professional growth, apply today. Responsibilities: • Lead and manage the brokerage team to achieve the department's goals and objectives. • Monitor and evaluate the performance of the team to ensure efficient and effective operations and provide feedback to improve performance when necessary. • Develop and implement strategies to improve our customer service, processes, agent partnerships, and CRM capabilities while increasing premium and commission revenue. • Ensure the department complies with all applicable regulations and company policies. • Develop and maintain relationships with agents and outside partnerships to ensure the department's success. • Train team members regarding product knowledge, procedures, and customer service. • Monitor market trends and provide recommendations to the Director of Statewide Services, Inc. • Develop and implement policies and procedures to improve the efficiency and effectiveness of the department. • Conduct regular meetings with the team to discuss performance, client needs, procedure enhancements, and sales trends. • Ensure all documentation and reporting are accurate and up to date. • Other duties as assigned. Qualifications: • 5+ years of experience in brokerage or a non-standard market. • Bachelor's degree in business, finance, or other related field, or equivalent experience. • Property & Casualty license in the state of Wisconsin is required. Licensing in other states, as required by the brokerage firm, will need to be completed within 6 months of assuming this role. • Strong leadership, communication, and interpersonal skills. • Excellent knowledge of non-standard products, markets, and regulations. • Has a track record of exceeding goals successfully. • Implements ideas that improve processes and performance. • Develops others through coaching, feedback, exposure, and stretch assignments. • Considers all relevant factors and uses appropriate decision-making criteria and principles. • Ability to analyze market trends and provide recommendations to the Director of Statewide Service. • Strong organizational and planning skills. • Excellent attention to detail and ability to multitask. • Ability to work in a fast-paced, dynamic environment, under pressure, and meet tight deadlines. • Bilingual abilities (Spanish, Hmong, etc.) are a plus. • A consistent workspace that can support direct, hardwired connectivity may be required for your role. Compensation: $70,000 - $105,000 yearly

• Lead and manage the brokerage team to achieve the department's goals and objectives. • Monitor and evaluate the performance of the team to ensure efficient and effective operations and provide feedback to improve performance when necessary. • Develop and implement strategies to improve our customer service, processes, agent partnerships, and CRM capabilities while increasing premium and commission revenue. • Ensure the department complies with all applicable regulations and company policies. • Develop and maintain relationships with agents and outside partnerships to ensure the department's success. • Train team members regarding product knowledge, procedures, and customer service. • Monitor market trends and provide recommendations to the Director of Statewide Services, Inc. • Develop and implement policies and procedures to improve the efficiency and effectiveness of the department. • Conduct regular meetings with the team to discuss performance, client needs, procedure enhancements, and sales trends. • Ensure all documentation and reporting are accurate and up to date. • Other duties as assigned.

Compensation:
$70,000-$105,000 per year