Delivery Station Customer Service Associate, DSL

At Amazon our mission is to be Earths most customer-centric company. To achieve this goal we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. Were making history and the good news is that weve only just begun. At Amazon you get to Work with smart passionate people who are building new products and services every day on behalf of our customers.

As a Delivery Station Customer Service Associate you will help improve the customer experience by providing in station real-time hands-on support to ensure our customers receive their packages on time as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; its making sure we put smiles on customers faces.

Key job responsibilities
As a Delivery Station Customer Service Associate you will be responsible for:
Communicating with customers directly in-person in addition to communicating via phone and email
Empathizing with and prioritizing customer needs
Upholding company values and respecting every customer
Resolving issues and setting appropriate expectations with customers
Clearly understanding and responding appropriately to the issues that customers present
Consistently composing grammatically correct concise and accurate written responses to customer issues
Approaching problems logically and with good judgment to ensure the appropriate customer outcome
Making quick and effective decisions on behalf of the customer
Working a flexible Full-Time (40 hours per week) schedule
Performing the following tasks with or without reasonable accommodation
Carry lift push and pull up to 49 pounds
Frequently push pull squat bend and reach
Stand and walk during shifts lasting up to 12 hours
Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
Work in an environment where the temperature may vary due to outside weather conditions and is not controlled.

A day in the life
Youll be based at one of our last-mile delivery warehouses where Amazons leading logistics system operates. As orders are dispatched and delivered youll be in contact with our warehouse associates delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery youll be informing our delivery partners. Where you notice a delivery issue youll get to work resolving it straight away so that our customers get a great experience every time without having to contact Amazon.

Operating at the heart of Amazons logistics youll develop logistical and customer expertise that sets Amazon apart. Youll connect with our customers every day using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

About the team
Our mission is to be Earths most customer-centric company and few departments have as direct an impact on that mission as our Customer Service team. Were an inclusive team who empower and look after our people so they have the time and energy to focus on our customers happiness. Our goal is to reduce customer effort every way we can helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers most complex issues.

Within Customer Service there are opportunities in process improvement customer experience data analysis and customer retention. The CS team is always looking for ways to make Amazons customer service even better and we need excellent people to make that happen.

- High school or equivalent
- Experience in Customer Service
- Experience working with computers and Microsoft Office (including Outlook Word and Excel)
- Experience prioritizing and managing time effectively in dynamic environments
- Experience working with computer and web based tools

- Bachelors degree or equivalent
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators
- Experience with written and verbal communication and presentation
- Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience qualifications and location. Starting Day 1 of employment Amazon offers EAP Mental Health Support Medical Advice Line 401(k) matching. Learn more about our benefits at NM Albuquerque - 18.65 - 25.96 USD hourly

Required Experience:

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