SALON COORDINATOR

Salon Coordinator Job Location: 134 - Kansas City, MO 64157 Position Type: Full‑Time/Part‑Time Job Shift: Any Job Category: Retail Responsibilities Client Experience: Assist clients with the check‑in process at the salon desk ensuring the highest level of client service. Client Experience: Responsible for engaging and assisting clients by educating on service offerings. Client Experience: Fill available openings in the salon schedule by offering additional services to clients in person and on the phone. Client Experience: Adopt the “never say No” philosophy to schedule appointments for all clients by offering additional date and time options to accommodate the client’s needs if a same‑day appointment is not available. Client Experience: Handle complaint issues as they arise ensuring clients are completely satisfied with all services. Leadership and Development: Build a professional relationship with the Salon Professionals and educate yourself on all services offered. Leadership and Development: Partner with the Management team to develop the salon professionals (skill level, time updates to complete service in efficient time frame, selection of service offerings & any salon issues that arise). Leadership and Development: Keep salon professionals on track and on time with all clients by supervising the scheduling of clients within the salon to ensure salon professionals maximize productivity to meet sales goals. Leadership and Development: Recognize the accomplishments of salon professionals, including service revenue and customer count each week. Daily Tasks & Responsibilities: Complete a Daily Plan of Action to fill available appointments on the salon schedule. Daily Tasks & Responsibilities: Adopt “just one more” philosophy with each walk‑in or call‑in client by knowing openings needed to fill schedule. Daily Tasks & Responsibilities: Invite retail clients to experience a service as they are shopping on retail floor. Daily Tasks & Responsibilities: Keep salon pros updated on changes to their books. Daily Tasks & Responsibilities: Maintain and complete the Service Sales Plan each shift. Daily Tasks & Responsibilities: Make confirmation calls & suggest additional services. Daily Tasks & Responsibilities: Meet service sales goals. Daily Tasks & Responsibilities: Conduct follow‑up phone calls. Daily Tasks & Responsibilities: Present a professional appearance and maintain Beauty Brands grooming standards and dress code. Qualifications Minimum two years retail or service sales experience; prefer salon industry experience. Excellent client service, communication and organization skills. Ability to multi‑task and work in a fast‑paced, high‑energy environment and utilize good judgment. Ability to build and maintain relationships with management team and service providers. Demonstrate leadership qualities. Ability to work days, nights and/or weekends. Proficient on computer. #J-18808-Ljbffr Beauty Brands