Information Technology Analyst

Volunteer Information Technology Analyst - Help Create Life & Changing Partnerships

Organization: Your Service Dog Inc

Location: Remote USA (work from home)

Schedule: Flexible - 5 to 10 hours/week (short-term & long-term contracts available)

Start Date: ASAP

Our organization:

Your Service Dog Inc. (YSDI) is a 501(c)(3) nonprofit organization dedicated to enhancing quality of life for people with disabilities by providing access to Full Potential Service Dogs: partners trained to perform beyond legal minimums to provide superior canine assistance. Through our proprietary Full Potential Method, comprehensive training programs, and expert support, we empower both dogs and handlers to reach their full potential, creating life-changing partnerships.

YSDI serves veterans, first responders, and individuals with physical or mental disabilities through multiple pathways: providing fully trained Service Dogs at no charge to recipients, and teaching motivated individuals to train their own dogs through our Full Potential Service Dog School. All programs emphasize dignity, security, and independence, helping clients achieve their full potential alongside optimally trained Service Dog Partners.

Position Description:

This is an unpaid, flexible volunteer position which can be done anywhere in the world.

Duties and Responsibilities:

• Offer technical support to company staff and troubleshoot computer problems.
• Provide direct support to users across the organization.
• Assist with questions or issues about hardware or Microsoft Office software.
• Assisting with network administration tasks.
• Supporting the day-to-day needs of our Microsoft network
• Create weekly reports on ongoing, completed, and expected projects for the executive and human resources departments

Required Qualifications:

• Proven working knowledge of ALL of the following Microsoft Office 365 application operations: Teams, Admin, Outlook, Excel, and OneDrive. Additional application knowledge may include, but is not limited to: Word, PowerPoint, SharePoint, and OneNote
• High speed internet connection
• Working electronic device (computer, laptop, or similar device)
• Interest in the nonprofit sector
• Commitment to the mission and goals of Your Service Dog, Inc.
• Proven reliability and ability to meet deadlines
• Highly organized

Strong command of the English language

• Excellent interpersonal and presentation skills
• Excellent written and verbal communication skills

Additional preferred, but not required, qualifications:

• Proven experience using or managing Moodle learning platforms
• Proven knowledge of Moodle technology
• Programming experience and/or certifications
• High school diploma or equivalent, higher education experience, undergraduate diploma, and/or graduate diploma

Benefits:

• Gain practical experience working with specialized Microsoft Office applications platforms often used in professional environments
• Receive a decorated letter of recommendation from our organization’s Executive Director based on performance and work ethic
• Gain experience working in the non-profit sector
• Feel the rewarding joy of helping people with disabilities attain medical canine assistance by volunteering for our non-profit organization

Thank you, from the YSDI Team! Please visit yourservicedog.org to learn more about our organization.