IDD Crisis Response Specialist

Job Number: 490

Location: Midland

Supervises: N

FLSA: Non-Exempt

Division: IDD

Salary : $20.65 per hour. Sign on bonus may be available.

Shift: Mon-Fri 8am - 5pm; may require a flexible work schedule; Assigned work hours may change as the needs of the agency and clients change

Driving required: Y

Travel required: Y

Settings: office, field

POSITION SUMMARY/JOB PURPOSE:
The IDD Crisis Response Specialist supports individuals with Intellectual and Developmental Disabilities (IDD) who have significant behavioral and psychiatric challenges. This position provides services to individuals in the community by defining presenting complaints, obtaining relevant medical history, assessing needed interventions, and initiating appropriate crisis intervention services. Responsibilities include resolving crisis situations, filing emergency detention orders, facilitating entrance into Crisis Respite facilities when appropriate, and ensuring individuals in crisis are treated in the least restrictive and most appropriate environment.

This position responds to crisis situations involving individuals receiving OBI services as well as individuals with IDD in the community who may be experiencing a behavioral or psychiatric crisis. The IDD Crisis Response Specialist provides crisis intervention, stabilization, outreach, and follow-up services to reduce the risk of future crises. This position assists individuals, families, providers, and community partners with identifying and accessing appropriate supports and resources, including referrals to the OBI program when appropriate.

This position develops and maintains positive working relationships with law enforcement, hospital personnel, schools, service providers, and the judiciary. The IDD Crisis Response Specialist directs crisis response services, including identifying individuals with IDD in the service area who are at risk of requiring crisis services, coordinating referrals and service linkages, and promoting access to community-based supports that improve stability and prevent future crises.

This position works independently, under limited supervision, reporting major activities through periodic meetings.

EDUCATION, EXPERIENCE, OTHER QUALIFICATIONS:

Education Required: A Bachelor's degree from an accredited college or university with a major in psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human growth and development, physician assistance, gerontology, special education, educational psychology, early childhood education or early childhood intervention or a bachelor's degree with at least 30 hours of coursework in the previous fields.

Experience Required: At least 1 year of experience with individuals with intellectual or developmental disabilities and individuals with mental illness or in the mental health field preferred.

Registration, Certification, Licensure or other Qualifications Required:

• Must maintain a valid Texas Driver?s license, auto liability insurance and a driving record acceptable to PermiaCare?s insurance requirements.
• Required to pass criminal history and background checks as well as pre-employment drug screen.
• Must obtain QMHP certification within 6 months.
• Must obtain QIDP certification within 90 days of hire

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Respond and assess individuals with IDD for danger to self, others, psychosis or mental health deterioration.
• Monitor treatment and support plans and provide linkage to community resources for individual with IDD in crisis.
• Monitor TLETS for jail matches and assess detainees at the county jail to provide support and alternatives about incarceration.
• Collaborate with LIDDA staff and Transition Support Team, including MCOT staff and law enforcement about the manner in which to engage persons with IDD and their unique needs.
• Monitor and direct the training and oversight of crisis respite services for persons with IDD requiring behavioral and psychiatric support, including ongoing training for crisis respite plans.
• Assist as needed with the referral and admission process to the IDD Outpatient Biopsychosocial Assessment Intervention (OBI) program
• Assist with completion of biopsychosocial assessments, as needed
• Prepare reports to support performance contract measures
• Serve as advocate for individuals by reviewing rights annually and as needed, informing individuals and LAR of complaint process
• Provide emergency services as required in the Emergency Provider Contract Decertification and Provide Contract Closure plans, as needed
• Provide services for emergency continuity plan, as needed
• Provide support to the OBI program by assisting with participant referrals, case management, crisis response, and caseload coverage as needed.
• Provide crisis intervention services to individuals with IDD, which may include responding to urgent situations outside of normal business hours.
• Provide intervention that ensures least restrictive setting.
• File Emergency Detention applications appropriately.
• Exercise clinical judgment in crisis situations.
• Remain compliant with Medicaid and State documentation standards.
• Scan and upload documentation into EHR.
• Develop and maintain positive relationships with law enforcement.
• Develop and maintain positive relationships with judiciary.
• Develop and maintain positive relationships with hospital personnel.
• Participate in quality assurance and utilization review process.
• Discharge clients as needed.
• Provide high quality support for vulnerable individuals.
• Develop and maintain supportive relationships with patient.
• Identify and assess the risk of suicide or self harming behavior and provide appropriate intervention.
• Advocate and assist in accessing community resources.
• Maintain accurate documentation.
• Meet unit performance measures or targets.
• Maintain assigned caseload of individuals with IDD and/or mental illness.
• Coordinate services to designated caseload.
• Enter accurate and appropriate documentation of services within timeframe required.
• Maintain confidentiality of sensitive records and treatment information, client files and protected health information in compliance with HIPAA, laws, rules and regulations, and established procedures.
• Maintain regular and reliable physical on-site attendance. Regular attendance, dependability, and promptness are required for the scheduled work day 100% of the time, to ensure consistency and completeness of program?s processes.
• Comply with the Abuse, Neglect, and Exploitation policy and reporting requirements.
• Adhere to the Code of Conduct and Standards of Behavior policy requirements.
• Establish and maintain effective work relationships with individuals served and their families, supervisors, co-workers and visitors by demonstrating cooperative, courteous and respectful behavior at all times.
• Communicate regularly with supervisor.
• Open and process mail/email in a timely manner.
• Answer phone, collect phone messages and respond to requests timely and accurately.
• Maintain safe and clean working environment by complying with procedures, rules and regulations.
• Perform all work functions and interactions using a trauma informed approach.
• Display professionalism when representing PermiaCare and the program in the community.
• Maintain compliance with legal requirements and company policies and procedures.
• Maintain valid and current driver?s license, auto insurance, acceptable driving record and reliable transportation at all times. Driving may be required for this position.
• Complete all training as assigned prior to due date.
• Other duties as assigned.

MARGINAL DUTIES AND RESPONSIBILITIES (these duties are not designated as essential for the purposes of ADA; they are still required duties):

• Fill in for other staff as needed.
• Attend CRCG and TST meetings as needed.
• Provide translation, if applicable.
• Participate in team meetings and/or staffings.
• Participate in community activities and/or attends community meetings as needed.
• Participate in workgroups and committees as assigned.

KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES:

• Advanced knowledge of mental illness and treatment.
• Knowledge of IDD policies and statutes.
• Knowledge of IDD and MH services available to individuals.
• Knowledge of Performance Contract and Texas Administrative Code, as applicable.
• Knowledge of treatment and behavioral support plans and resources.
• Effective time management skills.
• Knowledge of crisis intervention and suicide prevention.
• Ability to handle stressful and emotionally charged situations and remain calm and professional.
• Ability to provide emotional support to clients.
• Ability to handle confidential information with discretion.
• Knowledge of intake process for the Mental Health Clinic.
• Knowledge of the Texas Mental Health Code.
• Advanced knowledge of crisis intervention techniques.
• Knowledge of community resources and alternatives to State hospitalization.
• Knowledge of HIPAA and ability to protect confidentiality.
• Effective multi-tasking skills.
• Good organizational skills.
• Welcoming, positive behavior.
• Ability to express self clearly and effectively, orally and in writing
• Effective time management skills.
• Exceptional customer service skills, including positive attitude.
• Cultural sensitivity.
• Dependable attendance and punctuality.
• Trauma informed.
• Flexibility and adaptability to different work environments.
• Excellent computer skills, including Word, Excel, Outlook, and Electronic Health Records (EHR).
• Reading and comprehending.
• Reasoning and analyzing.
• Ability to coordinate with various inter-agency personnel.
• Ability to fulfill PMAB and CPR/First Aid requirements.
• Ability to work independently.
• Good interpersonal skills, including ability to build rapport with individuals including co-workers.
• Ability to display comfort in interacting with individuals of diverse cultural, ethnic and economic backgrounds and with social service, healthcare, educational and criminal justice organizations, as needed.
• Ability to acquire and utilize new skills as the job requires.
• Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a spirit of teamwork.
• Ability to maintain highly confidential information.
• Ability to remain calm in stressful situations.
• Ability to plan and schedule work and implement directives without constant supervision.
• Model professionalism by appropriate dress, language, ethics and work habits.
• Ability to drive personal and/or company vehicle. This position may require travel to agency program sites, community and residential sites, and/or locations outside the PermiaCare catchment area. This position may require transport of agency individuals and/or individuals served.

PHYSICAL REQUIREMENTS:

Abilities Required:

• Light Lifting, under 15 lbs
• Light Carrying, under 15 lbs
• Walking
• Standing
• Sitting
• Climbing stairs
• Operating office equipment
• Operating motor vehicle
• Ability to see
• Hearing (with aid)
• Ability to write
• Ability to count
• Ability to read
• Ability to tell time

Other (specify): driving required. May require some travel after hours and overnight.

WORKSITE CONDITIONS:

• Travel
• Inside
• Outside
• Working closely with others
• Working alone

ADA Statement: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EEO Statement: PermiaCare is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristic protected by state or federal law.

This job description is not designed to cover or contain a comprehensive list of duties, activities or responsibilities that are required of the employee for this job. Duties, activities and responsibilities may change or new ones may be assigned at any time with or without notice. This job description does not constitute an employment contract with PermiaCare. Employment is at-will.

#PM22

PI5b23a9ab7f99-38059-42058057