Default Management Specialist

Student Loan Default Prevention Specialist

Do you enjoy helping people solve problems, stay organized, and navigate important financial decisions?

Are you looking for a career where your communication skills, attention to detail, and ability to build relationships can make a meaningful impact?

We're looking for a Student Loan Default Prevention Specialist to support students and graduates as they manage their federal student loan obligations while helping the institution maintain compliance with federal regulations and default prevention initiatives.

If you're organized, compassionate, and enjoy working with people while balancing administrative responsibilities, we'd like to hear from you.

What You'll Be Doing

As a Default Management Specialist, you'll work directly with current and former students to provide guidance on student loan repayment options, assist with financial aid-related processes, and support the institution's default prevention efforts.

You will:

• Counsel students and graduates on federal student loan repayment options, budgeting, deferments, and forbearances
• Generate and manage loan counseling outreach campaigns through letters, email communications, and phone calls
• Assist campus staff with conducting exit counseling interviews prior to graduation
• Provide required exit counseling materials to withdrawn students within established timelines
• Contact lenders, servicers, and guaranty agencies to resolve student loan issues and support student success
• Conduct pre-claim activities, including borrower outreach, lender communication, and status tracking
• Monitor and communicate with students in active repayment, grace, and pre-claim statuses
• Review and update enrollment information within the National Student Loan Data System (NSLDS)
• Assist with appeals related to Draft and Official Cohort Default Rate data
• Process Return to Title IV (R2T4) calculations accurately and within regulatory deadlines
• Initiate withdrawal and refund communications with students and internal departments
• Maintain default management databases and related software systems
• Stay current on federal regulations, compliance requirements, and industry best practices through ongoing training
• Collaborate with third-party servicers and internal departments to support institutional default prevention goals
• Perform additional projects and responsibilities as assigned

Minimum Requirements

• High School Diploma or GED
• Minimum 2 years of related work experience
• Strong organizational and time management skills
• Excellent verbal and written communication skills
• High attention to detail and accuracy
• Computer proficiency, including experience with databases and Microsoft Office applications
• Ability to manage multiple priorities while meeting deadlines

Preferred:

• Relevant post-secondary education or training
• Experience working with student loans, financial aid, higher education, or regulatory compliance
• Familiarity with federal student aid programs and loan servicing processes

Why Work With Us?

You'll join a team dedicated to helping students achieve long-term successnot only during their education, but throughout their financial journey after graduation.

In this role, you'll have the opportunity to make a direct impact by helping students understand their options, avoid default, and build a stronger financial future while working in a supportive, mission-driven environment.

If you're looking for a position that combines student support, compliance, communication, and problem-solving, we'd love to meet you.

About Our Company:

Porter and Chester Institute, a trade school in Connecticut and Massachusetts for 75 years, adheres to one basic vision: to educate and train our students to the level that will make them competent employees. With 7 campus locations throughout Connecticut and Massachusetts, we offer training in such trades as Automotive Technology, HVAC-R, CAD, Electrician, Plumbing, as well as Medical Assisting, Dental Assisting, Practical Nursing and Computer & Technology.

Our support staff, including Admissions, Financial Aid and other administrative professionals, to our qualified Instructors are focused on making the students' experience a fulfilling and enriching one, both professionally and personally.

We are an Equal Opportunity Employer.

Porter and Chester Institute