Store Operations Manager

Store Operations Manager

The Store Operations Manager oversees Eataly's grocery, fresh counters and quick service restaurants operations of the store. The Store Operations Manager is an operational leader who supports the definition of the strategy and is accountable for the execution of strategy. Additionally, the Operations Manager analyzes data to drive sales while leading through example and support the operation on the floor.

Reports directly to the Director of Store Operations. Directly oversees the QSR Manager, Leads, as well as hourly Associates.

Directs and organizes the store's retail and QSR operations to maximize profitability while upholding the company's mission, values, policies, quality and guest experience standards

Builds and leads a high-performing team: sources and hires, effectively trains, motivates, evaluates, develops and retains talent

Oversees day-to-day operations, optimizing schedules and the deployment of the team to minimize labor costs and maximize sales

Works closely with each manager to understand operational needs and boost interdepartmental collaboration

Ensures the team always offers a consistent, high level of service to all guests

Executes strategies around pricing, merchandizing, new products and promotions aimed at increasing efficiencies and driving sales

Manages merchandise and creates product lists, identifying roll-outs and phase-outs of products

Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure that they adhere to specifications

Partners with senior leaders and the corporate team on the QSR business growth strategy for the store

Prepares weekly updates on the Retail and QSR departments and collaborates interdepartmentally to plan activities and achieve all store goals

Assists with employee hiring, assignment, training, payroll, scheduling, evaluations and terminations

Documents, investigates and resolves employee and guest incidents

Performs other duties as required or assigned

Qualifications

6+ years of management experience in a high-volume, fast-paced quick service or retail venue

Exceptional communication, leadership, motivational and team-building skills

Demonstrated problem-solving, organizational, analytical and business management skills

Advanced proficiency in Microsoft Office and common retail Point of Sales systems

Experience with Italian products and wine

Experience and knowledge in coffee, coffee production and manual espresso machines

Job Requirements

Availability to work onsite with a flexible schedule often including evenings, weekends and holidays

Ability to lift up to 50 pounds

Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting

Additional Information

Compensation

The annual compensation for this role is $80,000 – $90,000

Benefits and Perks

Medical, Dental, Vision Insurance

Paid Time Off

Paid Parental Leave

401K with match or RRSP

Bonus program

Free family meal daily

Discounts at Eataly

Classes on products and Italian cuisine

Referral bonus program

and more!