Technical Product Business Analyst

Role Description

As a Technical Product Business Analyst at Paperless Environments, you will play a pivotal role in our product team. This senior-level role works closely with Product Management and Development to define product requirements and ensure smooth Agile execution of our SaaS solutions. You will bridge the gap between business needs and technical implementation – translating stakeholder needs into clear requirements, grooming and prioritizing the product backlog, and collaborating with developers throughout the development lifecycle. The Technical Product BA ensures that new features and enhancements are well-defined, delivered on time, and meet our high standards for quality and customer satisfaction. You will also be an Agile process champion, helping the team maintain efficiency and continuous improvement in a fast-paced environment.

Key Responsibilities

• User Story Definition
  • Translate business and user needs into detailed backlog items with clear acceptance criteria and use cases.
  • Ensure that requirements are documented in a clear, concise manner, and are readily understood by the development team.
• Backlog Grooming & Agile Planning
  • Proactively manage and groom the product backlog, keeping a well-prioritized list of user stories and epics ready for development.
  • Work closely with the Product Manager to prioritize backlog items aligned with product roadmap and customer value and prepare user stories for sprint planning (including story point estimation and dependencies).
• Cross-Functional Collaboration
  • Collaborate daily with Development, QA, Product Design, and User Assistance teams to ensure proposed solutions are technically feasible and align with business goals.
  • Act as a liaison between non-technical stakeholders and the technical team, clarifying requirements and answering questions during sprints to prevent misunderstandings or delays.
• Agile Ceremony Participation
  • Take an active role in Agile ceremonies – attend daily stand-ups, lead backlog refinement sessions, lead/participate in sprint planning, and lead/contribute to sprint reviews and retrospectives.
  • Help drive smooth Agile execution by providing insight and feedback during these ceremonies and ensuring the team adheres to Scrum best practices.
• Testing & Quality Assurance
  • Define and write acceptance criteria for all user stories to guide the testing process.
  • Work with QA to develop test plans and ensure thorough coverage of requirements.
  • Assist in user acceptance testing (UAT) and actively validate that delivered features meet the specified requirements and acceptance criteria. When necessary, help triage and verify fixes for defects or support issues during the sprint.
• Documentation
  • Maintain comprehensive documentation of product requirements, process workflows, and release notes for new features.
  • Utilize Atlassian Confluence (and similar tools) to document functional and non-functional specifications, decisions, and knowledge transfer information for internal use.
  • Ensure that all documentation is up-to-date and accessible to relevant stakeholders for knowledge sharing and training purposes.
• Product Expertise & Support
  • Serve as a subject-matter expert on our products.
  • Provide clear and timely communication to all members of the team about feature progress.
  • Conduct knowledge transfers to train internal teams (Customer Support, Customer Success, Sales, etc.) on new product features and workflows to ensure organizational readiness for product launches.
• Integration & Deployment Support
  • Coordinate with Development and external partners when integrating with third-party services or APIs.
  • Assist in third-party integration efforts by gathering requirements for integrations and ensuring that solutions work as intended within our product ecosystem.
  • Support deployment activities by working with Development to ensure that acceptance criteria and infrastructure needs are met before release.
• Continuous Improvement
  • Identify opportunities to improve business analysis processes and Agile workflows.
  • Mentor junior analysts or team members (if applicable) by sharing best practices in requirements management and contribute to the refinement of team templates and standards for user stories and documentation.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Business or a related field (or equivalent work experience).
• 5+ years of experience as a business analyst (or related role in product/business analysis) in a software development environment, preferably with SaaS products.
• Demonstrated ability to understand complex software systems and workflows in a cloud-based product setting.
• Hands-on experience working in Agile/Scrum teams and deep familiarity with the software Scrum certification (e.g., Certified Scrum Master or similar) is required.
• Proficiency with team collaboration and project management tools, especially Atlassian Confluence for documentation and knowledge sharing, and agile tracking tools like Azure DevOps for managing user stories and sprints.
• Excellent communication and interpersonal skills, with the ability to translate between business needs and technical realities effectively.
• Strong analytical and problem-solving abilities with keen attention to detail.
• Highly organized and self-motivated, capable of managing multiple priorities in a dynamic, fast-paced environment.
• Solid understanding of web/software technologies and architecture (e.g., databases, APIs, cloud services).

Requirements

• Proven experience in launching technical products or features from concept to release, especially those involving new integrations or updating existing integrations.
• A background in construction accounting with focus on accounts payable systems is strongly preferred.

Benefits

• Competitive salary
• Benefits package that includes medical, dental, and vision
• Company matching retirement plan after one year of service
• 120 hours of PTO to start
• Budget for professional development
• Company paid life insurance

Company Description

Our mission is to replace paper-based processes and workflows with intelligent, paperless solutions. Paperless Environments' customers represent over 200,000 users and range from small single-digit employee construction firms to publicly traded companies with thousands of employees.