Sales Associate (DC) - Part Time

Job Description

Job Description

Sales Associate (Part-Time) 

Job Description V2026.01

Working at East Fork

At East Fork, we pride ourselves on being more than just a workplace – we are a community committed to inclusivity and excellence. Our mission is woven into everything we do: to set a beautiful and abundant table. For us, craft isn't just about the products we create; it's about the meticulous care and spirit with which we create them.

Whether you're shaping clay, managing operations, or supporting our community initiatives, you'll find a place where your contributions are cherished and your growth is nurtured.

Position Description

The Sales Associate staff position upholds and embodies East Fork Pottery’s high standards for person-centered, tailor-fit customer service. The ideal candidate will be able to effectively work with the Store Manager & fellow Store Associates to help meet and exceed monthly sales goals, while promoting the East Fork atmosphere. In order to help ensure all aspects of this position are performed as expected, there will be regularly scheduled performance reviews. This part-time position reports to the Store Manager.

Responsibilities

• Implement strategies from management to reach monthly sales goals 

• Be able to speak knowledgeably about every product we carry in our store

• Demonstrate selling and product knowledge strategies to determine the customer's needs and offer suggestions or alternatives

• Ensure the highest level of customer care

• Build genuine, lasting relationships with customers via quality interpersonal interactions 

• Serve as an extension of the brand by aligning with East Fork Mission, Vision and Values

• Ensure a customer's positive final impression at the cash wrap by following/ensuring staff follow all company procedures

• Understand merchandising guidelines and collaborate with management to maintain displays

• Relay inventory/supply needs to Store Manager in a timely manner

• Maintain general organization and cleanliness of storefront and storage rooms

• Assist store management in receiving orders and processing shipment

• Assist Store Manager in cyclical store inventory counts

• Follow proper security procedures to protect employees, customers, and company assets 

• Have a good working knowledge of the technical aspects of our operation as it applies to customer inquiries

• Make sure all customer facing interactions are value aligned

• Open and close the store according to task list

• Follow all company policies and procedures

• Other tasks as needed

Reports To

Store Manager

Collaborates With

Regional Store Staff, CX Team, Fulfillment Team

Direct Reports

none

Measured Metrics and Review Schedule

Your first review will be 90 days after your start date, then a six-month check-in and a development review annually for the duration of your employment. During each review, your performance and ability to achieve the following metrics will be evaluated. 

• Register activities are completed accurately and drawer balances 

• Knowledgeable about company product, selling strategies, and applicable technical aspects 

• Storefront and storage rooms are clean and organized reported in EOD

• Daily sales goals are met

• Accurate merchandise tagging 

Estimated Weekly Hours

20-24 hours per week scheduled throughout Monday-Sunday 

Regular weekends and holiday schedule

Classification

This position is part-time, non-exempt.

Location

Our Retail location located at 1313 Wisconsin Ave NW Washington, D.C. 20007

Pay Rate/Grade

East Fork shall pay you $23.15 hourly at Grade 1

Qualifications

• Ability to respect and communicate across lines of cultural differences  

• Ability to address conflict by assuming positive intent and seeking to understand 

• Ability to embrace a mistake without fault 

• A commitment to center the active process of self awareness 

• Excellent customer service skills 

• Strong skill set in using technology and systems efficiently