Patient Access Specialist

Position Summary

Patient Access Specialist

Heart South – 1022 North 1st Street, Suite 500, Alabaster, AL 35007

Full-Time | Day Shift

Position Summary

Heart South is seeking a Patient Access Specialist to support patients through registration, authorization, financial clearance, and scheduling for complex and high-dollar specialty services. This role is essential in ensuring a smooth patient experience while minimizing financial and authorization barriers to care.

The ideal candidate thrives in a fast-paced healthcare environment, demonstrates strong customer service skills, and is comfortable working with insurance verification, authorizations, and patient financial conversations.

About Baptist Health Medical Group

Baptist Health Medical Group is a physician-led group established on a foundation of compassionate care and clinical excellence. Guided by this commitment to compassion and excellence, our teams of physicians, advanced practice professionals, nurses, clinicians and office staff work together to meet every patient’s total healthcare needs.

As part of Baptist Health’s extensive network of comprehensive healthcare services, Baptist Health Medical Group is committed to providing the community easy access to integrated care. Our expansive range of practices offer close-to-home locations and convenient appointment options.

Providing expert care in over 18 areas of focus — from primary care to specialty institutes — Baptist Health Medical Group includes more than 600 physicians and advanced practice professionals.

Baptist Health Offers Great NEW Competitive Pay and Great Benefits Package that Includes:

• Medical, Dental, Vision
• 403(b) Retirement Savings Plan
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off (up to 5 weeks to start)
• Life Insurance
• Extended Leave Plan (ELP)
• Family Care (childcare, elder care, pet care)
• Paid Parental Leave
• Pet Insurance
• Car Insurance
• Educational Benefits including tuition reimbursement & monthly payments to help pay down any graduated school debt

ALL BENEFITS START DAY ONE

Responsibilities

Key Responsibilities

• Perform patient registration, authorization, and financial clearance for complex and specialty services
• Verify insurance benefits and obtain required authorizations from payers
• Collect co-pays, deductibles, coinsurance, and outstanding balances in accordance with department guidelines
• Explain insurance benefits, financial responsibility, and required documentation to patients and guarantors
• Accurately gather and enter patient demographic and financial information
• Build strong working relationships with physicians, clinical teams, and payers to prevent denials and delays
• Identify and resolve customer service issues while supporting service recovery efforts
• Monitor, document, and report issues and trends impacting patient access or financial outcomes
• Screen patients for federal, state, or local assistance programs and complete required applications
• Schedule, reschedule, and coordinate tests and procedures while maintaining communication with all stakeholders
• Maintain compliance with federal, state, hospital, and Baptist Health policies and procedures

Qualifications

Qualifications

• Education: Associate’s degree preferred
• Experience:
  • Minimum of 3 years experience in customer service, financial services, business, or healthcare required
• Strong attention to detail and ability to manage sensitive patient information
• Excellent communication and customer service skills
• Ability to multitask and work effectively in a high-volume environment