Patient Transport Supervisor

Job Summary Maintains shift accountability through the supervision of workflow for the patient transport department. Responsible for maintaining adequate employee levels to ensure quality services in a cost effective and efficient manner. Mentors and guides employees and provides input regarding staff performance. Assists manager with employee development, education and disciplinary actions on assigned shifts. Collects, monitors, analyzes summarizes data to identify potential process inefficiencies and/or quality assurance issues. Troubleshoots as necessary to meet the volume of runs to provide excellent customer service. Maintains shift accountability through the supervision of workflow for the patient transport department. Responsible for maintaining adequate employee levels to ensure quality services in a cost effective and efficient manner. Mentors and guides employees and provides input regarding staff performance. Assists manager with employee development, education and disciplinary actions on assigned shifts. Collects, monitors, analyzes summarizes data to identify potential process inefficiencies and/or quality assurance issues. Troubleshoots as necessary to meet the volume of runs to provide excellent customer service. Essential Functions Supervises the activities of employees engaged in transporting patients and equipment to and from testing and procedure areas including inpatient, outpatient, emergency and high risk intensive care unit (ICU). Develops employee schedules including updates to meet changing needs on a daily basis. Fills employees vacancies on a shift-by-shift basis and anticipate those needs based on run volumes. Monitors overtime costs, length of shift (LOS) and daily usage of FTEs and supplies, working within the budget developed by the Director/Manager. Assists manager with interviewing, hiring, performance evaluations, goals setting, performance improvement and corrective actions. Provides direction and support to subordinate employees to ensure effectiveness and efficiency. Facilitates the training and continuing education of employees. Makes suggestions for process changes and provides input into policies, procedures and departmental objectives. Transports patients to and from the Department as needed. Coordinates requests for services, information, records, and data on a timely basis. Researches and resolves problems. Engages in impacting professional, positive and productive physician relationships. Qualifications Required High School Diploma or equivalent or equivalent Preferred Associate's Degree equivalent 1 year of relevant experience Skills, knowledge, abilities typically gained through 1+ year of related experience 1 year of relevant experience customer service experience, preferably in a hospital or health care setting Required 2 years of relevant experience leadership Preferred CRT-Basic Life Support (BLS) - AHA American Heart Association 90 Days required Or CRT-Basic Life Support (BLS) - ARC American Red Cross 90 Days required Physical Demands Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs Waist to Waist > 5 lbs: Seldom up to 10 lbs Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs Waist to Overhead > 5 lbs: Seldom up to 5 lbs Bilateral Carry > 5 lbs: Seldom up to 10 lbs Unilateral Carry > 5 lbs: Seldom up to 5 lbs Pushing Force > 5 lbs: Seldom up to 20 lbs Pulling Force > 5 lbs: Seldom up to 15 lbs Sitting: Frequently Standing: Occasionally Walking: Occasionally Forward Bend - Standing: Seldom Forward Bend - Sitting: Seldom Trunk Rotation - Standing: Seldom Trunk Rotation - Sitting: Seldom Squat: Seldom Supine Lying: Seldom Stair Climbing: Seldom Crawling / Kneeling: Seldom Driving: Seldom Reach - Above Shoulder: Seldom Reach - at Shoulder or Below: Seldom Handling: Seldom Forceful Grip > 5 lbs: Occasionally Forceful Pinch > 2 lbs: Seldom Finger/Hand Dexterity: Frequently Visual Acuity ¹ [None = No; Seldom = Yes]: Seldom How Corewell Health cares for you Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here. On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance Traditional and Roth retirement options with service contribution and match savings Eligibility for benefits is determined by employment type and status Primary Location SITE - Troy Hospital - 44201 Dequindre Rd - Troy Department Name EVS Transport and Linen Leadership CHE - Corporate Employment Type Full time Shift Evening (United States of America) Weekly Scheduled Hours 40 Hours of Work 3:00pm-11:30pm Days Worked Variable Weekend Frequency Variable weekends Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. #J-18808-Ljbffr