HVAC Service Dispatcher

Job Description

Job Description

HVAC Service Dispatcher Must Have HVAC BackgroundAs a Service Dispatcher here, you will play a vital role in coordinating service calls and ensuring efficient communication between our technicians and customers. This position is essential for maintaining our commitment to high-quality service and customer satisfaction in the HVAC industry.Compensation & BenefitsCompetitive hourly pay: $30.29 - $35.00 per hour401(k) with company match up to 4%,100% employer-paid Medical, Dental & Vision for employee only7 Paid HolidaysSick Leave earned at 1 hour per 30 hours worked (per California requirements)Paid time off - 1 week in your first year, with up to 4 weeks as you growResponsibilitiesCoordinate service requests and dispatch technicians to job sites efficiently.Communicate effectively with customers to provide updates on service status.Utilize transportation management systems to optimize routing and scheduling.Maintain accurate records of service calls, technician assignments, and customer interactions.Ensure adherence to company policies regarding phone etiquette and customer service standards.Collaborate with team members to improve operational efficiency.Follow up on parts needed and schedulingRequirementsProven experience in transportation management or dispatching roles preferred.Must have previous HVAC Dispatch experience. Strong communication skills, both verbal and written.Familiarity with transportation management systems is a plus.Excellent phone etiquette and customer service skills are essential.Ability to work in a fast-paced environment while managing multiple tasks.If you're ready to be part of a dedicated team that values quality service, we invite you to apply today!Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.