Hot Food Clerk

Food Servers In The Hot Foods Department

Food servers in the hot foods department attend to customer requests for prepared food that is sold by the pound or individual servings and ensure customer satisfaction and excellent service.

Essential Duties And Responsibilities

• Promptly attend to customers' requests for department food products
• Properly handle, display and dispense food
• Weigh and/or measure proper portions of food in appropriate container(s)
• Accurately process and accept payment for goods sold in the department
• Ensure all standards of cleanliness are maintained, including the use of gloves and hair net
• Ensure safety measures are taken upon oneself when handling or carrying hot trays of food
• Maintain awareness of floor conditions; ensure all safety measures are taken to protect customers, vendors and employees
• Restock displays of food as needed; retrieve food from back room, kitchen and cooler
• Restock containers, bags, utensils, etc., as needed
• Sweep and/or mop floor as needed
• Wipe countertops, cooking areas and display cases as needed
• Maintain all requirements for a sanitary work area to keep food safe from contamination; keep work area clean, orderly, and free from safety hazards; wash, sanitize, and store dishes, knives, plates and other department utensils and equipment properly
• Follow department procedures with all aspects of federal, state and company health, safety and sanitation codes
• Report all accidents promptly according to company procedures
• Attend and participate in departmental and store meetings
• Punctuality and good attendance in compliance with company policies; ensure work responsibilities are covered during foreseeable absences
• Performs other work-related duties as required to accomplish the objectives of the position

Secondary Duties And Responsibilities

• Assist in cafeteria or bakery area as needed
• Assist in kitchen when needed
• Assist with supply orders, notify manager when supplies are low
• Add or change paper or ink cartridge in registers, printer or other equipment

Minimum Requirements - Education And/Or Experience

High school diploma or general education degree (GED) preferred; minimum of 18 years of age, previous food service experience, and current food safety training certificate required which must be renewed every three (3) years.

Competencies, Skills And/Or Qualifications

• Ability to read and speak English and Spanish preferred
• Ability to understand and follow instructions in both English and Spanish preferred
• Ability to effectively present and receive information and respond to questions in one-on-one and small group situations with managers, customers (both internal and external) and the general public
• Excellent interpersonal skills
• Basic math, numeral recognition
• Ability to apply common sense understanding to carry out instructions in written, oral or diagram form
• Ability to use department equipment properly to accomplish essential duties of the position
• Possess adequate knife handling skills
• Demonstrates accuracy and thoroughness
• Takes responsibility for own actions
• Ability to work hours and days scheduled, including holidays and weekends

Physical Demands

While performing the duties of this job, the employee is regularly required to:

• Stand and walk
• Use fingers and hands to type, handle, or feel
• Use repetitive motion with hands and arms
• Reach with hands and arms
• Talk and hear
• Use sense of smell
• Close vision and peripheral vision

The employee is frequently required to:

• Carry, lift and/or move necessary departmental supplies, food and equipment
• Push and pull carts of necessary departmental supplies, food and equipment
• Stoop or bend at the waist
• Twist back and neck
• Lift up to 40 pounds

The employee is occasionally required to:

• Crouch or bend at the knees
• Use repetitive motion with hands and arms

The employee is rarely required to:

• Climb ladder
• Balance
• Sit