Member Service Representative-Teller

Job Description

Job Description

Member Services Representative (Part-Time)
Location: Velva
Organization: North Star Community Credit Union

Join a Team That Puts Members First

At North Star Community Credit Union, our Member Services Representatives play an important role in creating a positive member experience. In this part-time position, you will provide friendly, accurate, and professional service while assisting members with everyday financial transactions and account needs.

If you enjoy helping people, building relationships, and making a difference within your community, we would love to meet you.

What You’ll Do

As a Part-Time Member Services Representative, you will:

• Welcome members and provide exceptional service in person, by phone, and electronically
• Process deposits, withdrawals, loan payments, and other financial transactions accurately and efficiently
• Assist members with account questions and credit union services
• Support members with online banking and account access needs
• Balance your cash drawer and daily transactions while researching discrepancies
• Identify opportunities to recommend products and services that may benefit members
• Maintain accurate records while following all credit union policies and procedures
• Support branch operations through administrative tasks such as answering phones, scanning, filing, and data entry

What We’re Looking For

Experience

• Customer service, cash handling, retail, or financial experience preferred

Education

• High School Diploma or GED required

Skills

• Strong customer service and communication skills
• Attention to detail and accuracy
• Professionalism and confidentiality
• Comfortable using computers and financial systems
• Ability to work collaboratively in a team-focused environment

What Success Looks Like

• Delivering service aligned with The North Star Way
• Creating positive and professional member experiences
• Accurately processing transactions and balancing daily work
• Supporting branch operations with reliability and teamwork
• Building trusted relationships with members and coworkers

Why Join Us?

At North Star Community Credit Union, we are committed to supporting our members, employees, and communities. Our employees make a meaningful impact every day by helping members manage their finances with confidence while strengthening the communities we serve.