Scheduling Supervisor

Job Description

Job Description

We are looking for a Scheduling Supervisor to lead a high-performing scheduling function and help maintain dependable staffing coverage. This contract-to-permanent opportunity is ideal for a customer service-focused leader who can guide a team, strengthen daily operations, and respond decisively when urgent challenges arise. The role combines people leadership, process oversight, and cross-functional coordination to keep business needs aligned.

Responsibilities:

• Direct the day-to-day operations of the scheduling team, ensuring work is organized, responsive, and aligned with business priorities.
• Lead, coach, and develop team members through regular feedback, performance discussions, training, and career development initiatives.
• Oversee staffing coordination to maintain continuous coverage, proactively address gaps, and support operational needs.
• Monitor scheduling workflows, system activity, and department performance to improve efficiency, accuracy, and compliance.
• Serve as the primary escalation point for complex scheduling issues, providing solutions during staffing shortages, emergencies, or operational disruptions.
• Partner with leadership and cross-functional teams to communicate staffing needs, support workforce planning, and drive operational initiatives.
• Provide hands-on scheduling support during high-demand periods and critical coverage situations.
• Track staffing metrics, coverage trends, and departmental performance while supporting the optimization of scheduling systems and tools.

• Previous supervisory or team leadership experience preferred.
• Excellent organizational, communication, and problem-solving skills.
• Ability to effectively manage multiple priorities in a fast-paced environment.
• Strong analytical and decision-making abilities.
• Ability to build positive working relationships across departments.
• Demonstrated professionalism, reliability, and leadership.