Customer Service Associate (GSA)

Job Description

Job Description

Customer Service Representative (GSA Accounts)

Madison, AL

$25-$30/hour

Full-Time | Monday-Friday | 7:00 AM-4:00 PM

DirectPath Recruiting Services is partnering with an established electronics manufacturer to identify a Customer Service Representative with experience supporting GSA accounts and government customers.

This role serves as a critical point of contact for customers, managing government account support, contract-related communications, order inquiries, and customer service activities. The ideal candidate combines strong administrative and customer-facing skills with knowledge of GSA processes and federal contracting requirements.

Key Responsibilities

• Manage and support company GSA accounts and government customer relationships
• Respond professionally to customer inquiries via phone, email, and online communication channels
• Assist customers with product information, order status, account questions, and service requests
• Maintain accurate customer records, account documentation, and filing systems
• Process data entry and update information within internal systems and spreadsheets
• Prepare reports, correspondence, and documentation utilizing Microsoft Office applications
• Coordinate with internal departments to ensure timely issue resolution and customer satisfaction
• Support continuous improvement of customer service processes and account management procedures

Required Qualifications

• Experience managing or supporting GSA contracts, schedules, or government customer accounts
• Customer service, account management, sales support, or administrative experience
• Experience working in the electronics, manufacturing, technical services, or related industry
• Strong proficiency with Microsoft Office Suite, particularly Excel and Word
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to manage multiple priorities
• Experience with data entry, record maintenance, and office administration
• Ability to work effectively in a fast-paced environment

Preferred Qualifications

• Experience with Sage ERP, MAS 200, or similar ERP/accounting systems
• Experience supporting federal government or defense customers
• Multi-line phone system experience
• Knowledge of government purchasing processes and contract compliance requirements

Additional Requirements

• U.S. Citizenship required
• Ability to successfully pass a background check and drug screen
• Ability to work onsite Monday-Friday, 7:00 AM-4:00 PM
• Seniority Level
  Associate
• Industry
• • Computers and Electronics Manufacturing
• Employment Type

\nCompany Description

At DirectPath Recruiting Services, we’re committed to helping skilled professionals find the right opportunities with companies that value their experience, work ethic, and potential. For nearly 30 years, we’ve built strong relationships across the manufacturing industry — especially in automotive, defense, and solar — giving candidates access to high‐quality roles that match both their technical abilities and career goals.

We take a straightforward, transparent approach to every conversation. We start by understanding what you want in your next job, what matters to you on the floor and off it, and where you want your career to go. From there, we connect you with positions that fit your skills, your expectations, and your work style — no guesswork, no runaround.

Trust and clarity guide everything we do. Whether you’re looking for stability, better pay, a stronger culture, or a place to grow, DirectPath is here to provide a direct path to the right opportunity with the right employer.

Company Description

At DirectPath Recruiting Services, we’re committed to helping skilled professionals find the right opportunities with companies that value their experience, work ethic, and potential. For nearly 30 years, we’ve built strong relationships across the manufacturing industry — especially in automotive, defense, and solar — giving candidates access to high‐quality roles that match both their technical abilities and career goals.\r\n\r\nWe take a straightforward, transparent approach to every conversation. We start by understanding what you want in your next job, what matters to you on the floor and off it, and where you want your career to go. From there, we connect you with positions that fit your skills, your expectations, and your work style — no guesswork, no runaround.\r\n\r\nTrust and clarity guide everything we do. Whether you’re looking for stability, better pay, a stronger culture, or a place to grow, DirectPath is here to provide a direct path to the right opportunity with the right employer.