VP of Operations

VP of Operations

Vice President, Operations for Primary Care service line (Family Medicine, Internal Medicine and Chiropractic Services) Valley Health Partners, Allentown, PA

Job Summary: Organizes and directs the provision of medical practice services for Valley Health Partners Community Health Center (VHPCHC). Works through directors and/or managers providing administrative and tactical oversight and direction to all medical practices including the areas of finance such a budgets, revenue cycle, and expenses; strategic planning, business plan development, and marketing; and advancement of clinical division and/or practice services as well as evaluating the quality and effectiveness of services provided.

Qualifications: Education: Bachelor's Degree in Healthcare Administration, Business, or a related field is required. Master's Degree preferred. Experience: At least two years of experience overseeing an entire healthcare service line required. Oversight of Director level leaders in a Physician and Practice Management setting required. FQHC experience preferred. Training: Experience extracting data from financial and EMR systems required.

Skills Needed:

• Strong leadership skills, with steadfast resolve and personal integrity.
• Good understanding of advanced business planning and regulatory issues.
• A solid grasp of data analysis and performance metrics.
• Be able to diagnose problems quickly and have foresight into potential issues.
• Detail-oriented with the ability to manage multiple projects at a time.
• Ability to interact diplomatically with the public.
• Proficient with Microsoft Office Suite or related software.

Essential Functions:

• Develops and implements systems for reporting, measurement, and supporting revenue generation.
• Monitors performance with tracking and establish corrective measures as needed, and prepare detailed reports, both current and forecasting.
• Applies an intersectional racial equity lens when developing strategies, designing systems, and cultivating culture.
• Analyzes internal operations and identify areas of process improvement.

Oversees an entire healthcare service line, building a highly inclusive culture ensuring team members thrive and organizational outcomes are met.

• Assures compliance of all HRSA program requirements.
• Adheres to federal, state, and local requirements, enforcing compliance and takes action, when necessary.
• Ensures effective systems, processes and performance management arrangements are in place to deliver high standards of performance and the quality of patient services.
• Promotes and lives the values of VHP and fosters a culture which enables and motivates staff to deliver outstanding care to our patients and customers.
• Supports service development, modernization, and innovation across the divisions, promoting a culture of continuous service improvement.

Maintains and builds trusted relationships with key customers, clients, partners, and stakeholders.

• Creates a culture of strong and engaged leadership and provides opportunities for professional growth and development for others.
• Coaches and develops the team to ensure they are delivering against key business metrics.
• Works collaboratively to develop and/or improve systems, processes, controls, and procedures that improve the overall efficiency of the firm and insure excellent patient services.

Performs other related duties as assigned by the Leadership Team.

• Performs other duties as assigned.

Benefits:

• Choice of medical, dental, and vision plans with great coverage at VERY affordable rates.
• 403b Retirement Plan with generous company match
• Paid Time Off for holidays, vacation, sick & personal days
• Employee Assistance Program
• Tuition Reimbursement

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.