Service Dispatcher

Job Description: Service Dispatcher PIRTEK, the nation’s leading provider for on-site hydraulic and industrial hose service work, is hiring a Service Dispatcher at one of our Atlanta locations. Our fast-growing team is looking for someone who is energetic, enjoys working with people, and thrives in a fast-paced environment. At PIRTEK, our team works closely together and holds each other accountable to provide best-in-class customer service. Benefits: Health insurance Paid time off Training & development Vision insurance 401(k) Bonus based on performance Dental insurance Job Description: Service Dispatcher PIRTEK, the nation’s leading provider for on-site hydraulic and industrial hose service work, is hiring a Service Dispatcher at one of our Atlanta locations. Our fast-growing team is looking for someone who is energetic, enjoys working with people, and thrives in a fast-paced environment. At PIRTEK, our team works closely together and holds each other accountable to provide best-in-class customer service. Job Description: The ideal candidate for this position is friendly, approachable, and upbeat. You capture and accurately post incoming service call information. You directly contact customers to validate service call information, assess repair urgency, and make dispatching decisions accordingly. You work directly with a team of mobile technicians to evaluate progress and provide needed support. Once the service work is completed, you’ll review work orders in detail, and provide follow-up to customers. Additionally, you manage vehicle fleet maintenance to ensure operations run smoothly. Responsibilities Present a friendly, hospitable tone in communication with customers. Work closely with the customer service team to properly set ETA expectations. Efficiently dispatch technicians to cover daily emergency hose service work. Provide in-office support to the mobile technician team. Execute vehicle maintenance program to minimize fleet downtime. Qualifications Excellent communication skills. Strong organizational and computer skills. High school diploma or GED. Some exposure to construction equipment preferred. Fluency in Spanish desired, but not required. Benefits Competitive salary (depending on experience) Annual bonus Medical, dental and vision insurance Paid time-off Compensation: $52,000.00 - $55,000.00 per year Be part of one of the fastest-growing franchises in the U.S. while keeping America's essential industries operating. PIRTEK is committed to providing world-class service while helping others in the organization succeed. We embrace change and innovation, and strive to be giving participants in the communities we serve. Above all, PIRTEK values integrity as we hold ourselves fully and personally accountable in all our dealings. We provide our customers with the fastest hydraulic and industrial hose maintenance and replacement services through on-site mobile and retail PIRTEK Service & Supply centers throughout the United States. Whether you're just starting or looking to advance your career, you'll find a supportive culture with teams characterized by honesty and integrity. As a Mobile Sales and Service Technician, you will be helping a small business owner grow their local business and enjoy a career where no two days are the same. You will also be provided a company vehicle to use while commuting to and from work. PIRTEK franchises are locally owned and operated by people interested in your success. Many Mobile Sales and Service Technicians go on to become Operation Managers, Business Managers, and even Franchise Owners themselves. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PIRTEK Corporate. #J-18808-Ljbffr Pirtek Fluid Systems Pty Ltd