Membership Coordinator

Job Description

Job Description

POSITION TITLE: Membership Coordinator

DEPARTMENT: Operations

REPORTS TO: Club Director

SALARY/FLSA STATUS: Non - Exempt, Part-Time

ORGANIZATION MISSION:

We prepare youth and young adults to be ready for college, career, and life.

PRIMARY FUNCTION:

Fulfill the Boys & Girls Clubs of Greater Tampa Bay’s mission by maintaining the front counter area, providing courteous and quality customer service and ensuring the safety of Club members. Perform administrative tasks necessary for the proper maintenance of membership records including the maintenance of the membership tracking system (MTS). Provide all necessary clerical support for the Club Director and other program staff.

MAJOR DUTIES AND RESPONSIBILITIES:

• Data entry and updates to information contained within the membership tracking system (MTS) and parent portal.
• Print daily program rosters for staff.
• Manage daily sign-out process which includes verification of parent or other approved adult identification.
• Member file management to include gathering necessary documents and authorization forms.
• Interact with incoming visitors to include parents, volunteers or other administrative staff. 
• Answer incoming calls to the facility, respond to inquiries via Outlook email and phones.
• Participate in weekly staff meetings and various team-oriented activities. 
• Actively support other club staff and youth development professionals in the daily service to club youth.

ADDITIONAL RESPONSIBILITIES:

Backup staff members in the absence of other youth development professionals or work on some weekends and/or extended hours for special events and/or programs or support other club locations within a reasonable geography.

QUALIFICATIONS:

• Minimum of high school diploma or equivalent
• Creativity with the ability to make tasks seem fun
• Must be flexible
• Must be responsible
• Must be able to engage with schoolchildren of all ages
• Willing to complete organization sponsored CPR training

RELATIONSHIPS:

Internal: Maintains close, daily contact with Club Staff (professional, part-time and volunteers), administrative staff, Club members and supervisor to receive/provide information, discuss issues, or explain guidelines/instructions.  

External: Maintains contact with external community groups, schools, members’ parents, and others.  

TRAVEL:

Travel may be required to multiple Club facilities throughout Hillsborough, Pasco and Pinellas County for training and/or other business purposes.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, kneel, stoop, and use a keyboard. The employee is occasionally required to bend and lift and/or move up to 30 lbs.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate - high. Flexibility to working schedules may be required due to changing needs.

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this job classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. Reasonable accommodation will be possible and based on an individual basis.

EQUAL OPPORTUNITY EMPLOYER:

Qualified applicants receive consideration for employment without discrimination because of race, color, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.