Mutuels/Sportsbook Cashier- Omaha, Nebraska - Swing Shift

Mutuels/Sportsbook Cashier I

WarHorse Gaming, a division of Ho-Chunk, Inc. Location: Omaha Job Type: Full-time | Swing Shift

Salary Range: 18.50 Comprehensive benefits package: Federal Employees Medical Coverage Full Insurance Coverage offerings 401K with Day 1 Vesting & Company Match Quarterly Incentive Program Vacation, Holiday & Sick Days Discounted Meal Program

Ho-Chunk, Inc. is an award-winning economic development corporation of the Winnebago Tribe of Nebraska. Its mission is to drive long-term economic growth and create meaningful employment opportunities for Tribal members. Through a diverse portfolio of businesses, Ho-Chunk, Inc. supports community development while preserving culture and strengthening sovereignty.

WarHorse Gaming is a gaming and entertainment division of Ho-Chunk, Inc., developed in partnership with the Nebraska Horsemen's Benevolent and Protective Association (HBPA). The company is responsible for managing the expansion of casino gaming at Nebraska's historic horse racing venues, with properties in Lincoln, Omaha, and South Sioux City. WarHorse Gaming blends state-of-the-art casino operations with local economic development and community impact. Rooted in Tribal values and driven by guest experience, WarHorse aims to create premier destinations that elevate entertainment in the region.

Our work is guided by our core NATIVE values:

Native American Owned & Proud Serving the Winnebago Tribe of Nebraska.

Accountable To always do what's right.

Team-Focused For inclusive progress.

Innovative In creating solutions.

Visionary In our purpose and direction.

Excellence Through learning and performance.

Position Summary The Mutuels/Sportsbook Cashier I is responsible for accurately and efficiently entering betting information into the system, printing tickets, processing payment transactions, and providing a superior guest experience in a friendly and professional environment.

This position supports wagering operations by processing sports and horse racing wagers, maintaining accurate cash and card transactions, explaining wagering rules and procedures, and ensuring compliance with applicable department policies and gaming regulations.

Key Responsibilities

• Accurately enter sports and horse racing wagers, print tickets, and issue payments in accordance with department policies and applicable state and federal gaming statutes and regulations.
• Follow established procedures for the sale and payout of wagering tickets.
• Educate guests by explaining wagering rules and procedures, including betting lines and odds.
• Maintain the assigned bank throughout the shift and ensure accuracy in all cash and card transactions.
• Balance the bank and cash drawer at the end of the designated shift.
• Maintain required inventory of supplies and keep the work area neat, clean, and organized.
• Effectively address guest questions, concerns, and complaints and escalate issues to management as appropriate.
• Maintain knowledge of current sports, sporting events, and horseracing events.
• Maintain current knowledge of property offerings and events.
• Follow department and company safety standards and maintain safety as a priority.
• Stay informed of new developments and available resources relevant to the department and make recommendations designed to maximize department and company success.
• Attend periodic meetings and required training sessions.
• Maintain knowledge of the gaming industry through continuing education and training.
• Present a neat and clean professional appearance.
• Sell and cash mutuel and sports betting tickets accurately.
• Provide excellent customer service and communication.
• Perform other tasks as assigned.

Qualifications & Experience Required:

• Must be 21 years of age or older.
• High school diploma or GED.
• Proficiency with Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong interpersonal and guest service skills.
• Ability to accurately process cash and card transactions.
• Ability to learn and explain wagering rules, procedures, betting lines, and odds.
• Ability to obtain and maintain a Nebraska Gaming License.

Preferred:

• Experience as a Sportsbook and/or Mutuels Writer/Teller.
• One (1) year of experience in guest service and cash or credit card processing.

Work Environment & Physical Requirements

• Ability to work in a fast-paced gaming and hospitality environment.
• Ability to maintain accuracy while processing wagers and financial transactions.
• Frequent interaction and communication with guests and team members.
• Ability to use computer systems and other equipment necessary to enter wagering information, print tickets, and process transactions.
• Ability to maintain a neat, clean, and professional appearance.
• Ability to perform essential job functions with or without reasonable accommodation.

Schedule & Travel

• Team members must be able to work varying schedules to reflect the business needs of the property.
• Travel is not required for this position.

Why Join This Team?

• A mission-driven culture dedicated to economic advancement and community impact.
• Guided by strong NATIVE values and tribal-owned purpose.
• Career stability and opportunities across diverse industries.
• A collaborative work environment that encourages innovation and professional growth.

Our Commitment to Diversity

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Preference may be extended to persons of Indian descent in accordance with applicable laws.

We look forward to learning more about you and your experience!