Inside Sales Associate

Job Description

Job Description

Job Summary:

The Inside Salesperson will assist customers with purchasing merchandise at the counter. They will coordinate with the patron, management, and warehouse personnel on facilitating and completing orders in a timely fashion. Their goal is to provide superior service to our customer base and identify opportunities for add-on sales. This position will receive training on company processes and industry-specific knowledge.

• None.

• Greets and interacts with customers.
• Consults with customers to understand their needs and preferences related to the merchandise.
• Partners with experienced technical service advisors, or experienced staff to provide explanations on merchandise with the goal of helping the customer select the best options suitable for the customer’s needs.
• Answers customer questions or escalates the question to appropriate staff.
• Retrieves merchandise from the sales floor, stock room, or other inventory locations; places special orders. Helps to stock products as needed.
• Collects payment using the store point of sale system and processes returns and exchanges.
• Performs other duties as assigned.

• Outstanding communication and customer service skills.
• Excellent active listening skills.
• First-rate data entry and computer skills
• Ability to anticipate customers’ needs.
• Ability to operate or quickly learn the store’s point-of-sale system.
• Willingness to learn about HVAC products.

• High school diploma or equivalent preferred.
• Previous HVAC install and service experience preferred.
• Experience in a front-counter sales environment is a plus.
• On-the-job training provided.

• Prolonged periods of standing and walking throughout the retail space.
• Must be able to lift up to 50 pounds.