JIRA Administrator / Third Party Software Adm

JIRA Administrator

The JIRA Administrator is responsible for the configuration, maintenance, and administration of the organisation's Atlassian suite, including JIRA Service Management, Confluence, and associated marketplace applications. This role serves as the primary administrator for third-party software systems across multiple departments and ensures workflow accuracy, documentation integrity, and system reliability.

This role directly inherits JIRA administration responsibilities and is critical to the organization's day-to-day operational continuity across IT, HR, ASD, Transportation, Facilities, and other departments as developed.

JIRA / Atlassian Administration

• Configure and maintain JIRA Service Management projects, workflows, dynamic forms, and automation rules
• Manage marketplace app installations, licensing, and updates
• Administer user access controls, permissions, and department-level project configurations
• Maintain Confluence knowledge base and internal documentation
• Support departments: IT, HR, Avatar, Transportation, Facilities, and other departments as developed

Third-Party Software Administration

• Manage user access, configurations, and audit processes for assigned third-party applications
• Maintain change documentation, SOPs, and patch notes across managed systems
• Support system integrations and escalate vendor issues as needed

Operational

• Serve as first point of contact for JIRA-related requests and workflow configuration issues
• Participate in new hire onboarding and offboarding to ensure system access accuracy
• Contribute to process improvement initiatives and internal documentation
• Post ticket notifications per team protocol, consistently and on time

Required Qualifications

• Demonstrated hands-on JIRA / Atlassian experience (configuration, not end-user only)
• Strong administrative and organizational skills
• Attention to detail and ability to manage complex, logic-based workflows
• Solution-oriented; comfortable learning unfamiliar systems independently
• Strong written and verbal communication skills

Preferred Qualifications

• Atlassian Certified Professional credential
• Salesforce experience
• Confluence administration experience
• Experience in a healthcare, nonprofit, or regulated environment
• Familiarity with change management and SOP documentation processes