Director - ERE, Crisis, and UBHCC Operations

Job Description

Job Description

Job Purpose

The Director provides supervision, guidance, and support to the Clinical Manager and other assigned supervisees while actively leading and providing oversight of the day-to-day operations of their assigned program.

Qualifications

• Preferred qualifications vary by program.

Core Job Duties

• Provide oversight of the day-to-day operations of the program. Provide coverage of the day-to-day operations or other program area needs, when necessary.
• Develop the program’s annual plan with input from the Clinical Manager and program staff. Present the plan to the Executive Team on an annual basis. Assist with the implementation of approved plans (Strategic Plan related to clinical care) and ensure follow-through.
• Meet with the Clinical Manager on a regular basis to specifically discuss any issues associated with treatment related to access, efficiency, effectiveness, and experience. The Director and Clinical Manager will brainstorm and develop plans to make improvements in these areas, if necessary.
• Communicate any issues and concerns, provide feedback and recommendations to the program’s Clinical Officer on a regular basis.
• Ensure program staff attend committee meetings, as applicable, and effectively and consistently communicate information obtained at the meeting(s) to the program.
• Actively seek and manage stakeholder feedback to inform practices and business operations. Address issues, as identified.
• Actively participates in and attends treatment team meetings.
• Provide direct care services, as necessary.
• Conduct chart audits and communicate findings to staff. Provide oversight of all chart audits performed by the program and ensure findings are communicated to the team. The Director will ensure any issues identified are addressed and adequate follow-up occurs to ensure issues no longer exist.
• Provide supervision to the Clinical Manager and other supervisees on a regularly scheduled basis. Supervision sessions will be documented on the Agency’s Documentation of Supervision form in Unbound.
• Thoroughly review and analyze the program’s monthly financial reports. This report will be shared and discussed with both the Clinical Manager and Clinical Officer of the program. Plans to improve profitability will be discussed, developed, and implemented.
• Provide oversight of the program’s reports related to late notes, appends/voids, etc. Work closely with the CM to ensure issues are being addressed.
• Participate in community events/activities, attend local community meetings, etc. to develop and maintain positive community relationships.
• Work closely with the Clinical Manager and Clinical Officer on a plan to improve the program and agency’s culture and environment.
• Provide oversight of the program’s outcomes and work closely with the Clinical Manager to address issues, if necessary.
• Ensure program operates in a safe manner. Any safety issues identified will be addressed ASAP by the Director.
• Participate and attend monthly PQI meetings. The Director will ensure information received in PQI is shared with the Clinical Manager and team, as necessary.
• Participate in and attend monthly Program/Department Collaborative Team Meetings.
• Develop and consistently follow a program communication plan to ensure information is effectively communicated to program staff.
• Ensure staff are connected to FCC Care Team and EAP services when/if a traumatic event occurs.
• Process emails and respond timely during business hours.
• Work collaboratively with the HR Department to ensure positions in the program are filled timely with appropriate staff. Participate in staff interviews.
• Monitor training plans of supervisees and program and ensure compliance.
• Adherence to all applicable evidence-based practice models.
• Orally communicate information effectively and accurately.
• Assure program operates within the constraints of the agency’s certification (CARF, DMH) standards and strategic plan related to clinical care.
• Abide by program and agency policies and procedures.
• Other job duties and special projects as assigned.

Core Competencies/Working Knowledge

• Demonstrate corporate vision in day-to-day activities
• Demonstrate corporate values in day-to-day activities
  1. Integrity, Commitment, Compassion, Empowerment, and Excellence
• Demonstrate a working knowledge of diagnostic criteria sets for substance use and/or mental disorders.