Senior Director Specialty Services

Job Description

Job Description

The Senior Director of Spine, Neurosurgery, Neurology & Pain Services provides strategic, operational, and financial leadership for the health system's comprehensive neuroscience service line. This role is responsible for planning, directing, and evaluating all operational aspects of Spine Surgery, Neurosurgery, Neurology, Interventional Pain Management, and related ambulatory and procedural services.

The Senior Director partners closely with physicians, nursing leaders, hospital administration, and support departments to drive growth, improve patient access, optimize clinical operations, enhance patient experience, and achieve service line financial and quality goals. The position serves as the primary operational leader for the neuroscience service line and is accountable for achieving organizational objectives related to quality, safety, patient outcomes, physician engagement, operational excellence, and financial performance.

Strategic Leadership

• Develop and execute a comprehensive neuroscience service line strategy aligned with organizational goals.
• Identify growth opportunities in Spine, Neurosurgery, Neurology, and Pain programs.
• Lead service line business planning, program development, physician recruitment support, and market expansion efforts.
• Build strong physician partnerships to support service line success and growth.

Operational Management

• Direct day-to-day operations across all assigned departments and practices.
• Establish operational standards, performance expectations, and accountability measures.
• Improve patient access, throughput, scheduling efficiency, and care coordination.
• Lead process improvement initiatives that enhance patient, provider, and staff satisfaction.
• Collaborate with inpatient and outpatient leaders to ensure seamless care transitions.

Financial Management

• Develop and manage annual operating and capital budgets.
• Monitor productivity, staffing, revenue cycle performance, and expense management.
• Identify opportunities to improve financial performance and operational efficiency.
• Maintain accountability for service line volume, revenue, margin, and productivity goals.

Quality and Patient Experience

• Promote a culture of safety, quality, and continuous improvement.
• Monitor quality metrics, patient outcomes, patient satisfaction, and regulatory compliance.
• Support implementation of evidence-based clinical practices and care pathways.
• Collaborate with clinical leaders to address performance gaps and improve outcomes.

Physician Relations

• Serve as the key operational partner for employed and independent physicians.
• Support physician onboarding, recruitment, retention, and engagement initiatives.
• Facilitate physician leadership councils and service line governance structures.
• Drive alignment between physician and organizational objectives.

Leadership and Team Development

• Recruit, develop, and mentor high-performing leaders and staff.
• Foster a culture of accountability, collaboration, and professional growth.
• Conduct performance evaluations and succession planning activities.
• Lead change management initiatives and organizational transformation efforts.

Data and Performance Management

• Establish service line dashboards and performance reporting.
• Utilize data analytics to identify opportunities and drive decision-making.
• Monitor key performance indicators including:
• Surgical volumes
• Clinic access
• Provider productivity
• Financial performance
• Patient experience
• Quality outcomes
• Market share growth

Minimum Qualifications

Education

• Master's Degree required in:
• Healthcare Administration
• Business Administration
• Public Health
• Nursing
• Related healthcare field

Experience

• Minimum of 7 years progressive healthcare leadership experience.
• Minimum of 3 to 5 years director-level leadership experience in healthcare operations.
• Experience leading physician practices, service lines, ambulatory operations, surgical services, or neuroscience programs.
• Demonstrated success managing budgets, physician relationships, quality initiatives, and operational improvement efforts.